kefu/im/backend/internal/app/pet_feed_admin.go

package app

import (
	"database/sql"
	"net/http"
	"strings"
	"time"
)

// Operations side of the paid module: who may take orders, which tasks are
// stuck, and who gets the money when the two sides disagree.

func (a *App) adminSitters(w http.ResponseWriter, r *http.Request) {
	_, size, offset := pagination(r)
	where := " WHERE 1=1"
	args := []any{}
	if status := strings.TrimSpace(r.URL.Query().Get("status")); status != "" {
		where += " AND s.status=?"
		args = append(args, status)
	}
	if keyword := strings.TrimSpace(r.URL.Query().Get("keyword")); keyword != "" {
		where += " AND (profile.nickname LIKE ? OR s.user_id=?)"
		args = append(args, "%"+keyword+"%", keyword)
	}
	rows, err := a.db.QueryContext(r.Context(), `SELECT s.user_id,profile.nickname,profile.avatar_url,s.city_name,s.radius_m,s.intro,s.certs_json,
		s.deposit_cent,s.rating_total,s.rating_count,s.completed_count,s.cancelled_count,s.status,s.status_note,s.created_at
		FROM pet_sitters s JOIN user_profiles profile ON profile.user_id=s.user_id`+where+` ORDER BY s.status ASC,s.user_id DESC LIMIT ? OFFSET ?`,
		append(args, size, offset)...)
	if err != nil {
		fail(w, http.StatusInternalServerError, 50001, "查询喂养者失败")
		return
	}
	defer rows.Close()
	items := []map[string]any{}
	for rows.Next() {
		var userID int64
		var nickname, avatar, city, intro, note string
		var certs sql.NullString
		var radius, deposit, ratingTotal, ratingCount, completed, cancelled, status int
		var created time.Time
		if rows.Scan(&userID, &nickname, &avatar, &city, &radius, &intro, &certs, &deposit,
			&ratingTotal, &ratingCount, &completed, &cancelled, &status, &note, &created) != nil {
			continue
		}
		rating := 0.0
		if ratingCount > 0 {
			rating = float64(ratingTotal) / float64(ratingCount)
		}
		items = append(items, map[string]any{
			"userId": userID, "nickname": nickname, "avatar": avatarThumbnailURL(avatar), "cityName": city,
			"radiusM": radius, "intro": intro, "certs": certs.String, "depositCent": deposit,
			"rating": rating, "ratingCount": ratingCount, "completedCount": completed, "cancelledCount": cancelled,
			"status": status, "statusNote": note, "createdAt": created.Format(time.RFC3339),
		})
	}
	reply(w, map[string]any{"items": items})
}

func (a *App) adminReviewSitter(w http.ResponseWriter, r *http.Request) {
	id, err := pathID(r)
	if err != nil {
		fail(w, http.StatusBadRequest, 20001, "编号无效")
		return
	}
	var req struct {
		Status      int    `json:"status"`
		Note        string `json:"note"`
		DepositCent *int   `json:"depositCent"`
	}
	if decode(r, &req) != nil || req.Status < 1 || req.Status > 3 {
		fail(w, http.StatusBadRequest, 20001, "状态无效")
		return
	}
	req.Note = strings.TrimSpace(req.Note)
	// Turning someone down without saying why generates a support ticket that
	// nobody can answer.
	if req.Status != 1 && req.Note == "" {
		fail(w, http.StatusBadRequest, 20001, "驳回或停用时请填写原因")
		return
	}
	if req.DepositCent != nil {
		if _, err = a.db.ExecContext(r.Context(), `UPDATE pet_sitters SET deposit_cent=? WHERE user_id=?`, *req.DepositCent, id); err != nil {
			fail(w, http.StatusInternalServerError, 50001, "操作失败")
			return
		}
	}
	result, err := a.db.ExecContext(r.Context(), `UPDATE pet_sitters SET status=?,status_note=? WHERE user_id=?`, req.Status, req.Note, id)
	if err != nil {
		fail(w, http.StatusInternalServerError, 50001, "操作失败")
		return
	}
	if affected, _ := result.RowsAffected(); affected == 0 {
		fail(w, http.StatusNotFound, 30001, "喂养者不存在")
		return
	}
	title := "喂养者资格已通过"
	content := "你现在可以在代喂大厅接单了"
	if req.Status != 1 {
		title = "喂养者资格未通过"
		content = req.Note
	}
	a.notifyUser(r.Context(), id, "system", title, content, "sitter", id)
	a.audit(r, "review_sitter", "pet_sitter", id, map[string]any{"status": req.Status, "note": req.Note})
	reply(w, map[string]bool{"success": true})
}

func (a *App) adminFeedTasks(w http.ResponseWriter, r *http.Request) {
	_, size, offset := pagination(r)
	where := " WHERE 1=1"
	args := []any{}
	if status := strings.TrimSpace(r.URL.Query().Get("status")); status != "" {
		where += " AND t.status=?"
		args = append(args, status)
	}
	if city := strings.TrimSpace(r.URL.Query().Get("cityCode")); city != "" {
		where += " AND t.city_code=?"
		args = append(args, city)
	}
	rows, err := a.db.QueryContext(r.Context(), `SELECT t.id,t.owner_user_id,owner.nickname,COALESCE(t.sitter_user_id,0),COALESCE(sitter.nickname,''),
		p.name,addr.city_name,t.start_date,t.end_date,t.gross_cent,t.platform_fee_cent,t.payout_cent,t.status,
		t.completed_visits,t.total_visits,t.confirm_due_at,t.settled_at,t.created_at
		FROM pet_feed_tasks t JOIN pets p ON p.id=t.pet_id JOIN pet_addresses addr ON addr.id=t.address_id
		JOIN user_profiles owner ON owner.user_id=t.owner_user_id
		LEFT JOIN user_profiles sitter ON sitter.user_id=t.sitter_user_id`+where+` ORDER BY t.id DESC LIMIT ? OFFSET ?`,
		append(args, size, offset)...)
	if err != nil {
		fail(w, http.StatusInternalServerError, 50001, "查询任务失败")
		return
	}
	defer rows.Close()
	items := []map[string]any{}
	for rows.Next() {
		var id, ownerID, sitterID int64
		var ownerName, sitterName, petName, cityName, status string
		var gross, fee, payout int64
		var done, total int
		var start, end, created time.Time
		var confirmDue, settled sql.NullTime
		if rows.Scan(&id, &ownerID, &ownerName, &sitterID, &sitterName, &petName, &cityName, &start, &end,
			&gross, &fee, &payout, &status, &done, &total, &confirmDue, &settled, &created) != nil {
			continue
		}
		item := map[string]any{
			"id": id, "ownerUserId": ownerID, "ownerName": ownerName, "sitterUserId": sitterID, "sitterName": sitterName,
			"petName": petName, "cityName": cityName, "startDate": start.Format("2006-01-02"), "endDate": end.Format("2006-01-02"),
			"grossCent": gross, "platformFeeCent": fee, "payoutCent": payout, "status": status,
			"completedVisits": done, "totalVisits": total, "createdAt": created.Format(time.RFC3339),
		}
		if confirmDue.Valid {
			item["confirmDueAt"] = confirmDue.Time.Format(time.RFC3339)
		}
		if settled.Valid {
			item["settledAt"] = settled.Time.Format(time.RFC3339)
		}
		items = append(items, item)
	}
	reply(w, map[string]any{"items": items})
}

func (a *App) adminFeedDisputes(w http.ResponseWriter, r *http.Request) {
	_, size, offset := pagination(r)
	where := ""
	args := []any{}
	if status := strings.TrimSpace(r.URL.Query().Get("status")); status != "" {
		where = " WHERE d.status=?"
		args = append(args, status)
	}
	rows, err := a.db.QueryContext(r.Context(), `SELECT d.id,d.task_id,d.raised_by,profile.nickname,d.reason,d.evidence_json,d.status,d.verdict,
		d.refund_cent,d.payout_cent,d.handled_note,d.handled_at,d.created_at,t.gross_cent,t.payout_cent,t.status,
		t.owner_user_id,COALESCE(t.sitter_user_id,0),t.completed_visits,t.total_visits
		FROM pet_feed_disputes d JOIN pet_feed_tasks t ON t.id=d.task_id
		JOIN user_profiles profile ON profile.user_id=d.raised_by`+where+` ORDER BY d.status ASC,d.id DESC LIMIT ? OFFSET ?`,
		append(args, size, offset)...)
	if err != nil {
		fail(w, http.StatusInternalServerError, 50001, "查询申诉失败")
		return
	}
	defer rows.Close()
	items := []map[string]any{}
	for rows.Next() {
		var id, taskID, raisedBy, ownerID, sitterID int64
		var nickname, reason, verdict, note, taskStatus string
		var evidence sql.NullString
		var status int
		var refund, payout, gross, taskPayout int64
		var done, total int
		var handled sql.NullTime
		var created time.Time
		if rows.Scan(&id, &taskID, &raisedBy, &nickname, &reason, &evidence, &status, &verdict, &refund, &payout,
			&note, &handled, &created, &gross, &taskPayout, &taskStatus, &ownerID, &sitterID, &done, &total) != nil {
			continue
		}
		item := map[string]any{
			"id": id, "taskId": taskID, "raisedBy": raisedBy, "raisedByName": nickname, "reason": reason,
			"evidence": evidence.String, "status": status, "verdict": verdict, "refundCent": refund, "payoutCent": payout,
			"handledNote": note, "createdAt": created.Format(time.RFC3339), "grossCent": gross, "taskPayoutCent": taskPayout,
			"taskStatus": taskStatus, "ownerUserId": ownerID, "sitterUserId": sitterID,
			"completedVisits": done, "totalVisits": total,
		}
		if handled.Valid {
			item["handledAt"] = handled.Time.Format(time.RFC3339)
		}
		items = append(items, item)
	}
	reply(w, map[string]any{"items": items})
}

// adminHandleFeedDispute is where a human decides who was right. The three
// verdicts cover what actually happens: the sitter did the work (payout), the
// sitter never showed (refund), or some visits happened and some did not
// (split, with the operator naming the amount).
func (a *App) adminHandleFeedDispute(w http.ResponseWriter, r *http.Request) {
	id, err := pathID(r)
	if err != nil {
		fail(w, http.StatusBadRequest, 20001, "编号无效")
		return
	}
	var req struct {
		Verdict    string `json:"verdict"`
		PayoutCent int64  `json:"payoutCent"`
		Note       string `json:"note"`
	}
	if decode(r, &req) != nil {
		fail(w, http.StatusBadRequest, 20001, "格式错误")
		return
	}
	req.Note = strings.TrimSpace(req.Note)
	if len([]rune(req.Note)) < 5 {
		fail(w, http.StatusBadRequest, 20001, "请写明裁定理由，双方都会看到")
		return
	}
	var taskID, sitter int64
	var status int
	var taskPayout, gross int64
	var taskStatus string
	if a.db.QueryRowContext(r.Context(), `SELECT d.task_id,d.status,COALESCE(t.sitter_user_id,0),t.payout_cent,t.gross_cent,t.status
		FROM pet_feed_disputes d JOIN pet_feed_tasks t ON t.id=d.task_id WHERE d.id=?`, id).
		Scan(&taskID, &status, &sitter, &taskPayout, &gross, &taskStatus) != nil {
		fail(w, http.StatusNotFound, 30001, "申诉不存在")
		return
	}
	if status != 0 {
		fail(w, http.StatusBadRequest, 20001, "这条申诉已经裁定过了")
		return
	}

	var payout int64
	switch req.Verdict {
	case "payout":
		payout = taskPayout
	case "refund":
		payout = 0
	case "split":
		payout = req.PayoutCent
		if payout <= 0 || payout > taskPayout {
			fail(w, http.StatusBadRequest, 20001, "部分支付金额应大于 0 且不超过服务报酬")
			return
		}
	default:
		fail(w, http.StatusBadRequest, 20001, "裁定结果无效")
		return
	}
	refund := gross - payout

	tx, err := a.db.BeginTx(r.Context(), nil)
	if err != nil {
		fail(w, http.StatusInternalServerError, 50001, "操作失败")
		return
	}
	defer func() { _ = tx.Rollback() }()
	if _, err = tx.ExecContext(r.Context(), `UPDATE pet_feed_disputes SET status=1,verdict=?,refund_cent=?,payout_cent=?,handled_by=?,handled_note=?,handled_at=NOW(3)
		WHERE id=? AND status=0`, req.Verdict, refund, payout, current(r).ID, req.Note, id); err != nil {
		fail(w, http.StatusInternalServerError, 50001, "操作失败")
		return
	}
	if payout > 0 {
		if err = bookLedger(r.Context(), tx, walletEntry{
			UserID: sitter, BizType: "feed_settle", BizID: taskID, Direction: 1,
			AmountCen: payout, Memo: "代喂服务收入（客服裁定）",
		}); err != nil && err != errLedgerDuplicate {
			fail(w, http.StatusInternalServerError, 50001, "结算失败")
			return
		}
		if _, err = tx.ExecContext(r.Context(), `UPDATE pet_feed_tasks SET status='SETTLED',settled_at=NOW(3),payout_cent=? WHERE id=?`, payout, taskID); err != nil {
			fail(w, http.StatusInternalServerError, 50001, "操作失败")
			return
		}
	} else {
		if _, err = tx.ExecContext(r.Context(), `UPDATE pet_feed_tasks SET status='REFUNDED' WHERE id=?`, taskID); err != nil {
			fail(w, http.StatusInternalServerError, 50001, "操作失败")
			return
		}
	}
	if tx.Commit() != nil {
		fail(w, http.StatusInternalServerError, 50001, "操作失败")
		return
	}
	var owner int64
	_ = a.db.QueryRowContext(r.Context(), `SELECT owner_user_id FROM pet_feed_tasks WHERE id=?`, taskID).Scan(&owner)
	for _, party := range []int64{owner, sitter} {
		if party > 0 {
			a.notifyUser(r.Context(), party, "system", "代喂申诉已裁定", req.Note, "feed_task", taskID)
		}
	}
	a.audit(r, "handle_feed_dispute", "pet_feed_dispute", id, map[string]any{
		"verdict": req.Verdict, "payoutCent": payout, "refundCent": refund, "note": req.Note,
	})
	reply(w, map[string]any{"success": true, "payoutCent": payout, "refundCent": refund})
}