"""
AI 聊天模块
===========
负责与 AI API 通信,支持文本模式、视觉模式,以及 MCP 工具增强回复。
使用标准 requests 库,无需安装 openai SDK。
"""
import requests
import base64
import json
import re
from urllib.parse import urlparse
import ai_config
# ⚠ 本模块所有配置一律通过 ai_config.XXX 动态读取(而非 from-import 快照),
# 这样在 GUI「AI 高级配置」中修改保存后,下一次请求立即生效,无需重启。
def _completions_url() -> str:
"""
组装实际请求地址:
- AI_API_BASE 形如 .../v1/chat-messages(/v1/ 后已有路径)→ 原样使用,不再拼 /chat/completions
- AI_API_BASE 形如 https://api.deepseek.com 或 .../v1 → 追加 /chat/completions
"""
base = (ai_config.AI_API_BASE or "").rstrip("/")
path = urlparse(base).path or ""
if re.match(r"^/v1/.+", path):
return base
return f"{base}/chat/completions"
def _is_dify_endpoint() -> bool:
"""AI_API_BASE 指向 Dify 的 chat-messages / completion-messages 时走 Dify 协议。"""
path = (urlparse((ai_config.AI_API_BASE or "").rstrip("/")).path or "").lower()
return "chat-messages" in path or "completion-messages" in path
def _system_prompt() -> str:
"""
动态构建系统提示词:基础人设(用当前昵称/医院名实时渲染)
+ 按开关追加的可选模块(对骂模式 / MCP 工具说明)。
"""
prompt = ai_config.build_system_prompt()
if getattr(ai_config, 'AI_COUNTER_INSULT_ENABLED', False):
prompt += "\n" + getattr(ai_config, 'AI_COUNTER_INSULT_PROMPT', '')
if getattr(ai_config, 'AI_MCP_ENABLED', False):
prompt += "\n" + getattr(ai_config, 'AI_MCP_PROMPT', '')
return prompt
def _history_messages(history: list) -> list:
"""
将会话历史裁剪为最近 N 轮,作为多轮上下文消息插入到请求中。
history 为会话档案中的消息列表(可能带 ts 等额外字段,发 API 前只保留 role/content)。
运行时动态读取 ai_config(GUI 可在启动时修改开关)。
"""
if not getattr(ai_config, 'AI_CONTEXT_ENABLED', False) or not history:
return []
max_rounds = getattr(ai_config, 'AI_CONTEXT_MAX_ROUNDS', 5)
return [
{"role": m["role"], "content": m["content"]}
for m in history[-max_rounds * 2:]
]
def _headers():
key = (ai_config.AI_API_KEY or "").strip()
return {
"Authorization": f"Bearer {key}",
"Content-Type": "application/json",
"Accept": "application/json, text/plain, */*",
"Accept-Language": "zh-CN,zh;q=0.9,en;q=0.8",
"User-Agent": (
"Mozilla/5.0 (Windows NT 10.0; Win64; x64) "
"AppleWebKit/537.36 (KHTML, like Gecko) "
"Chrome/124.0.0.0 Safari/537.36"
),
"Connection": "keep-alive",
}
def _call_dify(query: str, user: str = "wechat-rpa", conversation_id: str = "") -> str:
"""
调用 Dify /v1/chat-messages(blocking)。
鉴权用应用 API Key(通常以 app- 开头),与 OpenAI 兼容接口不同。
"""
payload = {
"inputs": {},
"query": query,
"response_mode": "blocking",
"user": user or "wechat-rpa",
}
if conversation_id:
payload["conversation_id"] = conversation_id
url = _completions_url()
resp = requests.post(
url, headers=_headers(), json=payload, timeout=ai_config.AI_TIMEOUT
)
if resp.status_code == 401:
detail = ""
try:
detail = resp.json().get("message") or resp.text[:200]
except Exception:
detail = resp.text[:200]
raise RuntimeError(
f"Dify 鉴权失败(401): {detail}。"
f"请到 Dify 应用 →「访问 API」复制 API Key(一般以 app- 开头)填到 AI_API_KEY,"
f"当前 Key 看起来不像有效应用密钥。"
)
if not resp.ok:
detail = (resp.text or "")[:400]
raise RuntimeError(f"Dify 请求失败 {resp.status_code}: {detail}")
data = resp.json()
answer = data.get("answer")
if answer is None:
# 少数部署可能包一层 data
answer = (data.get("data") or {}).get("answer")
if not answer:
raise RuntimeError(f"Dify 未返回 answer: {json.dumps(data, ensure_ascii=False)[:300]}")
return str(answer)
def _dify_query_from_chat(chat_text: str, history: list = None) -> str:
"""
把本地会话档案拼进 Dify query,并注入事实铁律 + 挂号医院铁律。
"""
try:
hosp = getattr(ai_config, "AI_HOSPITAL_NAME", None) or "甄养堂互联网医院"
except Exception:
hosp = "甄养堂互联网医院"
rules = (
"【事实铁律|必须遵守】\n"
"1. 严禁编造快递单号、物流状态、签收时间、订单号、库存等业务数据。\n"
"2. 查快递/订单时:没有真实系统查询结果,只能追问单号/姓名/手机,或说去后台核实后回;"
"不准说「查到了」「已签收」并随口编一个单号。\n"
"3. 历史里出现的可疑示例单号(如 SF1234567890)一律视为无效,不要继续沿用。\n"
f"4. 凡建议就医/挂号/面诊,或回复里提到医院,【只能】写「{hosp}」,"
"严禁「正规医院」「当地医院」「三甲医院」「内分泌科」等说法(急救拨120除外)。"
f"本院是糖尿病中医专科医院,没有内分泌科。\n"
"5. 客户只是咨询(如血糖不稳定怎么办)时:先给专业建议,"
"可轻提一句需要可来本院挂号;【禁止】直接说已帮您预约。\n"
f"6. 仅当客户明确说要挂号/预约/面诊/帮我约 时,才说「已帮您预约了,稍后预约上了再联系您」,"
f"医院是{hosp}。客户说不需要/挂啥号时绝不能预约。\n"
"7. 只回复客户最后一条需要处理的问题。语气像干了十几年的老客服:口语、沉稳、"
"不急不躁,一次只说一件事,最多顺带问一个问题,不要复述对方原话,不要一次抛一大段方案。\n"
)
hist = _history_messages(history)
if not hist:
body = f"以下是最近的聊天记录:\n\n{chat_text}\n\n请生成回复:"
else:
lines = []
for m in hist:
role = "客户" if m.get("role") == "user" else "客服"
lines.append(f"{role}: {m.get('content', '')}")
body = (
"【近期对话|仅供参考,其中客服所述业务数据可能不实】\n"
+ "\n".join(lines)
+ f"\n\n【最新消息】\n{chat_text}\n\n请生成回复:"
)
return rules + "\n" + body
def _strip_thinking(text: str) -> str:
"""
去除 Qwen3 / DeepSeek-R1 等模型输出的 ... 推理块,
只保留最终回复内容。
"""
if not text:
return ""
cleaned = re.sub(r'.*?', '', text, flags=re.DOTALL)
return cleaned.strip()
# 上游模型(尤其是 Dify 应用侧自带的固定人设/挡话话术)有时不听系统提示词,
# 这里做最后一道兜底净化:去掉暴露机器身份的自称,以及被禁止的轻浮语气词。
_SELF_ID_RE = re.compile(
r"[,,]?\s*(我是|作为)(您|你)的?(专属)?"
r"(健康(顾问|助理|管家|专家)|智能(客服|助手)|AI(客服|助手)?|人工智能|"
r"虚拟(客服|助手)|机器人客服|机器人|自动回复(助手)?|系统助手|助手)"
r"[,,。!]?"
)
_LAUGH_RE = re.compile(r"哈{2,}[,,]?|哈哈[,,]?")
def _humanize(text: str) -> str:
"""去除自称机器人/助手的句子,以及禁止的"哈哈"语气词,收拾多余标点。"""
if not text:
return text
# 用逗号占位替换,避免前后半句直接粘连;随后统一收拢多余标点
cleaned = _SELF_ID_RE.sub(",", text)
cleaned = _LAUGH_RE.sub("", cleaned)
cleaned = re.sub(r"[,,]{2,}", ",", cleaned)
cleaned = re.sub(r"[,,]\s*([。!?])", r"\1", cleaned)
cleaned = re.sub(r"([。!?])\s*[,,]+", r"\1", cleaned)
cleaned = re.sub(r"[。!?]{2,}", "。", cleaned)
cleaned = re.sub(r"^[,,、\s]+", "", cleaned)
cleaned = re.sub(r"\s{2,}", " ", cleaned)
return cleaned.strip()
def _chat_completion(messages: list, tools: list = None) -> dict:
"""
调用 chat/completions,返回 message 对象(含 content / tool_calls)。
"""
if _is_dify_endpoint():
# 兜底:误入 OpenAI 路径时改走 Dify(避免 400 Arg user must be provided)
last_user = ""
for m in reversed(messages):
if m.get("role") == "user":
c = m.get("content")
last_user = c if isinstance(c, str) else str(c)
break
answer = _call_dify(last_user or "请回复")
return {"role": "assistant", "content": answer}
payload = {
"model": ai_config.AI_MODEL,
"messages": messages,
"max_tokens": ai_config.AI_MAX_TOKENS,
"temperature": ai_config.AI_TEMPERATURE,
}
if tools:
payload["tools"] = tools
payload["tool_choice"] = "auto"
url = _completions_url()
resp = requests.post(
url, headers=_headers(), json=payload, timeout=ai_config.AI_TIMEOUT
)
if not resp.ok:
detail = (resp.text or "")[:400]
raise RuntimeError(f"AI 请求失败 {resp.status_code}: {detail}")
return resp.json()["choices"][0]["message"]
def _user_turn(chat_text: str) -> dict:
return {
"role": "user",
"content": f"以下是最近的聊天记录:\n\n{chat_text}\n\n请生成回复:",
}
def call_ai_text(chat_text: str, history: list = None) -> str:
"""
文本模式:将聊天记录文字发给文本 AI,返回回复。
若开启 AI_MCP_ENABLED,会连接外部 MCP Server,让模型按需调用工具后再回复。
若 AI_API_BASE 为 Dify chat-messages,走 Dify 协议(不支持 OpenAI tools)。
"""
if _is_dify_endpoint():
print(" [AI] 检测到 Dify 接口,使用 chat-messages 协议")
return _humanize(_strip_thinking(_call_dify(_dify_query_from_chat(chat_text, history))))
if getattr(ai_config, "AI_MCP_ENABLED", False):
try:
from mcp_bridge import run_coro
return _humanize(run_coro(_call_ai_text_with_mcp(chat_text, history)))
except Exception as e:
print(f" [MCP] ⚠ 工具增强失败,回退普通回复: {e}")
messages = [{"role": "system", "content": _system_prompt()}]
messages += _history_messages(history)
messages.append(_user_turn(chat_text))
msg = _chat_completion(messages)
return _humanize(_strip_thinking(msg.get("content") or ""))
async def _call_ai_text_with_mcp(chat_text: str, history: list = None) -> str:
"""带 MCP 工具调用的多轮回复。"""
from mcp_bridge import McpHub
async with McpHub() as hub:
tools = hub.openai_tools()
if not tools:
print(" [MCP] 未加载到任何工具,使用普通文本回复")
messages = [{"role": "system", "content": _system_prompt()}]
messages += _history_messages(history)
messages.append(_user_turn(chat_text))
msg = _chat_completion(messages)
return _strip_thinking(msg.get("content") or "")
print(f" [MCP] 已加载 {hub.tool_count} 个工具"
f"(服务器: {', '.join(hub.server_names) or '-'})")
messages = [{"role": "system", "content": _system_prompt()}]
messages += _history_messages(history)
messages.append(_user_turn(chat_text))
max_rounds = int(getattr(ai_config, "AI_MCP_MAX_ROUNDS", 5) or 5)
for i in range(max_rounds):
msg = _chat_completion(messages, tools=tools)
tool_calls = msg.get("tool_calls") or []
content = msg.get("content")
if not tool_calls:
return _strip_thinking(content or "")
# 保留 assistant 消息(含 tool_calls)
messages.append({
"role": "assistant",
"content": content,
"tool_calls": tool_calls,
})
for tc in tool_calls:
fn = tc.get("function") or {}
name = fn.get("name") or ""
raw_args = fn.get("arguments") or "{}"
try:
args = json.loads(raw_args) if isinstance(raw_args, str) else (raw_args or {})
except json.JSONDecodeError:
args = {}
print(f" [MCP] 调用工具 {name} args={json.dumps(args, ensure_ascii=False)[:120]}")
result = await hub.call_tool(name, args)
preview = (result or "").replace("\n", " ")[:120]
print(f" [MCP] 工具结果: {preview}{'…' if len(result or '') > 120 else ''}")
messages.append({
"role": "tool",
"tool_call_id": tc.get("id") or name,
"content": result or "",
})
# 超过轮数:强制再要一次纯文本回复
print(" [MCP] 已达最大工具轮数,请求最终回复")
msg = _chat_completion(messages)
return _strip_thinking(msg.get("content") or "")
def call_ai_vision(image_bytes: bytes, history: list = None) -> str:
"""
视觉模式:将聊天区域截图发给多模态 AI,让 AI 直接阅读并回复。
image_bytes 为 PNG 图片的 bytes。
history 为该会话的历史上下文(多轮记忆),可为 None。
"""
b64 = base64.b64encode(image_bytes).decode("utf-8")
simple_headers = {
"Authorization": f"Bearer {ai_config.AI_API_KEY}",
"Content-Type": "application/json",
}
messages = [{"role": "system", "content": _system_prompt()}]
messages += _history_messages(history)
payload = {
"model": ai_config.AI_MODEL,
"messages": messages + [
{"role": "user", "content": [
{
"type": "text",
"text": (
"这是一个聊天对话窗口的截图。"
"左边的灰色气泡是对方(客户)发的消息,右边的蓝色气泡是我方之前的回复。"
"请只关注对方(客户)发的最后一条消息,针对那条消息直接回复。"
"只输出回复内容,不要描述图片,不要解释,不要加引号。"
),
},
{
"type": "image_url",
"image_url": {"url": f"data:image/png;base64,{b64}"},
},
]},
],
"max_tokens": ai_config.AI_MAX_TOKENS,
"temperature": ai_config.AI_TEMPERATURE,
}
url = _completions_url()
resp = requests.post(url, headers=simple_headers, json=payload, timeout=ai_config.AI_TIMEOUT)
resp.raise_for_status()
content = resp.json()["choices"][0]["message"]["content"]
return _humanize(_strip_thinking(content))
def get_ai_reply(chat_text: str = None, image_bytes: bytes = None, history: list = None) -> str:
"""
统一入口:根据 AI_USE_VISION 配置自动选择模式。
history 为该会话的历史上下文(多轮记忆),可为 None。
返回 AI 生成的回复文本。
"""
try:
if ai_config.AI_USE_VISION and image_bytes:
print(" [AI] 使用视觉模式分析聊天截图...")
return call_ai_vision(image_bytes, history=history)
elif chat_text:
if getattr(ai_config, "AI_MCP_ENABLED", False):
print(" [AI] 文本模式 + MCP 工具增强...")
else:
print(" [AI] 使用文本模式分析聊天记录...")
return call_ai_text(chat_text, history=history)
else:
return ""
except requests.exceptions.Timeout:
print(" [AI] ⚠ API 请求超时")
return ""
except requests.exceptions.RequestException as e:
print(f" [AI] ⚠ API 请求失败: {e}")
return ""
except (KeyError, IndexError, json.JSONDecodeError) as e:
print(f" [AI] ⚠ 解析响应失败: {e}")
return ""