680 lines
24 KiB
PHP
680 lines
24 KiB
PHP
<?php
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declare(strict_types=1);
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namespace app\common\service;
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use app\common\model\ExpressTracking;
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use app\common\model\ExpressTrace;
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use app\common\model\ExpressStateLog;
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use app\common\model\ExpressQueryLog;
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use app\common\model\tcm\Diagnosis;
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use app\common\model\tcm\DiagnosisAssignLog;
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use app\common\model\tcm\PrescriptionOrder;
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use app\common\model\tcm\PrescriptionOrderLog;
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use think\facade\Log;
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/**
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* 物流追踪服务（存储和自动更新）
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*/
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class ExpressTrackingService
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{
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/**
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* 创建或更新物流追踪记录
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*
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* @param array $params [
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* 'order_id' => 订单ID,
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* 'order_type' => 订单类型,
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* 'tracking_number' => 快递单号,
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* 'express_company' => 快递公司,
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* 'recipient_phone' => 收件人手机,
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* 'recipient_name' => 收件人姓名,
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* 'recipient_address' => 收件地址,
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* ]
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* @return ExpressTracking|null
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*/
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public static function createOrUpdate(array $params): ?ExpressTracking
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{
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$trackingNumber = trim($params['tracking_number'] ?? '');
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if ($trackingNumber === '') {
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return null;
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}
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$tracking = ExpressTracking::where('tracking_number', $trackingNumber)
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->whereNull('delete_time')
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->find();
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$now = time();
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if (!$tracking) {
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$tracking = new ExpressTracking();
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$tracking->tracking_number = $trackingNumber;
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$tracking->create_time = $now;
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}
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$tracking->order_id = (int) ($params['order_id'] ?? 0);
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$tracking->order_type = (string) ($params['order_type'] ?? 'prescription');
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$tracking->express_company = (string) ($params['express_company'] ?? 'auto');
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$tracking->recipient_phone = (string) ($params['recipient_phone'] ?? '');
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$tracking->recipient_name = (string) ($params['recipient_name'] ?? '');
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$tracking->recipient_address = (string) ($params['recipient_address'] ?? '');
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$tracking->update_time = $now;
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// 设置下次更新时间（立即查询）
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if ($tracking->next_update_time === 0) {
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$tracking->next_update_time = $now;
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}
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$tracking->save();
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// 立即查询一次物流信息
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self::queryAndUpdate($tracking->id);
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return $tracking;
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}
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/**
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* 查询并更新物流信息
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*
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* @param int $trackingId
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* @param bool $isAuto 是否自动查询
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* @return array<string, mixed>|null 快递100 查询结果；自动任务时可能含 _assistant_sync（医助移除/跳过）
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*/
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public static function queryAndUpdate(int $trackingId, bool $isAuto = false): ?array
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{
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$tracking = ExpressTracking::where('id', $trackingId)
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->whereNull('delete_time')
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->find();
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if (!$tracking) {
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return null;
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}
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self::backfillRecipientPhoneFromPrescriptionOrder($tracking);
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$startTime = microtime(true);
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// 调用快递100查询（顺丰等单号需带收件人手机号后四位，见 ExpressTrackService）
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$result = ExpressTrackService::query(
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$tracking->express_company,
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$tracking->tracking_number,
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(string) $tracking->recipient_phone
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);
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$responseTime = (int) ((microtime(true) - $startTime) * 1000);
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// 记录查询日志
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self::logQuery(
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$tracking->tracking_number,
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$tracking->express_company,
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$isAuto ? 'auto' : 'manual',
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$result,
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$responseTime
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);
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// 更新追踪记录
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$now = time();
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$oldState = $tracking->current_state;
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$tracking->express_company_name = $result['carrier_label'] ?? '';
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$tracking->current_state = $result['state'] ?? '0';
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$tracking->current_state_text = $result['state_text'] ?? '';
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$tracking->data_source = $result['source'] ?? '';
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$tracking->last_query_time = $now;
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$tracking->query_count = $tracking->query_count + 1;
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// 更新预计信息
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if (!empty($result['arrivalTime'])) {
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$tracking->estimated_arrival_time = $result['arrivalTime'];
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}
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if (!empty($result['totalTime'])) {
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$tracking->total_time = $result['totalTime'];
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}
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if (!empty($result['remainTime'])) {
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$tracking->remain_time = $result['remainTime'];
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}
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// 更新路由信息
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if (!empty($result['routeInfo'])) {
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$tracking->route_info = json_encode($result['routeInfo'], JSON_UNESCAPED_UNICODE);
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}
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// 更新最新轨迹
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if (!empty($result['traces']) && is_array($result['traces'])) {
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$latestTrace = $result['traces'][0];
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$tracking->latest_trace_time = $latestTrace['time'] ?? '';
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$tracking->latest_trace_context = $latestTrace['context'] ?? '';
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$tracking->latest_location = $latestTrace['location'] ?? '';
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// 保存轨迹明细
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self::saveTraces($tracking->id, $tracking->tracking_number, $result['traces']);
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}
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// 检查是否签收
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if (ExpressTracking::isFinalState($tracking->current_state)) {
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$tracking->is_signed = 1;
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$tracking->sign_time = $now;
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$tracking->auto_update = 0; // 停止自动更新
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}
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// 物流为「签收」(STATE_SIGNED) → 自动推进关联业务订单到「已签收」(fulfillment_status=6)
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// 排除「退签/拒签」等其它终态，避免误把退/拒签的订单标成已签收
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if ($tracking->current_state === ExpressTracking::STATE_SIGNED) {
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self::autoMarkOrderAsSigned($tracking);
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}
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// 计算下次更新时间
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if ($tracking->auto_update == 1 && !ExpressTracking::isFinalState($tracking->current_state)) {
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$tracking->next_update_time = $now + $tracking->update_interval;
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}
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$tracking->update_time = $now;
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$tracking->save();
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// 记录状态变更
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if ($oldState !== $tracking->current_state) {
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self::logStateChange($tracking, $oldState);
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}
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// 定时拉轨迹：业务订单已发货时释放诊单医助（有正式指派记录则跳过，与结案逻辑一致）
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$assistantSync = null;
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if ($isAuto) {
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$assistantSync = self::maybeClearDiagnosisAssistantWhenShippedPrescription($tracking);
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}
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return $assistantSync !== null ? array_merge($result, ['_assistant_sync' => $assistantSync]) : $result;
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}
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/**
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* 物流签收时，自动将关联处方业务订单的履约状态推进到「已签收」(6)
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*
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* 仅在当前 fulfillment_status 属于「待双审通过(1)/待发货(2)/已发货(5)」时升级，
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* 避免覆盖「已完成(3)/已取消(4)/已签收(6)/拒收(9)/退款(10)」等业务终态。
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*/
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private static function autoMarkOrderAsSigned(ExpressTracking $tracking): void
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{
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if ((string) $tracking->order_type !== 'prescription') {
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return;
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}
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$orderId = (int) $tracking->order_id;
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if ($orderId <= 0) {
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return;
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}
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try {
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$order = PrescriptionOrder::where('id', $orderId)->whereNull('delete_time')->find();
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if (!$order) {
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return;
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}
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$currentFs = (int) $order->fulfillment_status;
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if (!in_array($currentFs, [1, 2, 5], true)) {
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return;
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}
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$order->fulfillment_status = 6;
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$order->save();
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try {
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$log = new PrescriptionOrderLog();
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$log->prescription_order_id = $orderId;
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$log->admin_id = 0;
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$log->admin_name = '系统';
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$log->action = 'auto_sign';
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$log->summary = mb_substr(
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'物流签收（运单：' . (string) $tracking->tracking_number . '），订单状态自动更新为「已签收」',
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0,
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500
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);
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$log->create_time = time();
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$log->save();
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} catch (\Throwable $e) {
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Log::warning('Auto sign order log save failed: ' . $e->getMessage(), [
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'order_id' => $orderId,
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]);
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}
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} catch (\Throwable $e) {
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Log::warning('Auto sign order failed: ' . $e->getMessage(), [
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'tracking_id' => (int) $tracking->id,
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'order_id' => $orderId,
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]);
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}
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}
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/**
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* 业务订单已发货(5)/已签收(6)时清空关联诊单医助；存在 tcm_diagnosis_assign_log 则跳过。
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* 供 express:auto-update、gancao:sync-logistics、甘草回调等共用。
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*
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* @param array{tracking_id?:int,tracking_number?:string,source?:string} $meta
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* @return array{
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* action: 'cleared'|'skipped_assign_log',
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* source?: string,
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* diagnosis_id: int,
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* prescription_order_id: int,
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* tracking_id: int,
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* tracking_number: string,
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* former_assistant_id?: string,
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* assistant_id?: string,
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* assign_log_count?: int,
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* fulfillment_status?: int
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* }|null
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*/
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public static function applyAssistantReleaseForShippedPrescriptionOrder(PrescriptionOrder $order, array $meta = []): ?array
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{
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$orderId = (int) $order->id;
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if ($orderId <= 0) {
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return null;
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}
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$source = (string) ($meta['source'] ?? '');
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$trackingId = (int) ($meta['tracking_id'] ?? 0);
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$tn = (string) ($meta['tracking_number'] ?? $order->tracking_number ?? '');
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try {
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$fs = (int) $order->fulfillment_status;
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if (!in_array($fs, [5, 6], true)) {
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return null;
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}
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$diagnosisId = (int) ($order->diagnosis_id ?? 0);
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if ($diagnosisId <= 0) {
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return null;
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}
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$diag = Diagnosis::where('id', $diagnosisId)->whereNull('delete_time')->find();
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if (!$diag) {
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return null;
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}
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$oldAssistant = (string) ($diag->getAttr('assistant_id') ?? '');
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if ($oldAssistant === '' || $oldAssistant === '0') {
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return null;
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}
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$assignLogCount = (int) DiagnosisAssignLog::where('diagnosis_id', $diagnosisId)
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->whereNull('delete_time')
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->count();
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if ($assignLogCount > 0) {
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return [
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'action' => 'skipped_assign_log',
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'source' => $source,
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'diagnosis_id' => $diagnosisId,
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'prescription_order_id' => $orderId,
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'tracking_id' => $trackingId,
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'tracking_number' => $tn,
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'assistant_id' => $oldAssistant,
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'assign_log_count' => $assignLogCount,
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'fulfillment_status' => $fs,
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];
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}
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Diagnosis::where('id', $diagnosisId)->whereNull('delete_time')->update(['assistant_id' => '']);
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Log::info('Cleared diagnosis assistant (shipped/signed prescription order)', [
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'source' => $source,
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'diagnosis_id' => $diagnosisId,
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'prescription_order_id' => $orderId,
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'tracking_id' => $trackingId,
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'fulfillment_status' => $fs,
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'former_assistant_id' => $oldAssistant,
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]);
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return [
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'action' => 'cleared',
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'source' => $source,
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'diagnosis_id' => $diagnosisId,
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'prescription_order_id' => $orderId,
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'tracking_id' => $trackingId,
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'tracking_number' => $tn,
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'former_assistant_id' => $oldAssistant,
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'fulfillment_status' => $fs,
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];
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} catch (\Throwable $e) {
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Log::warning('applyAssistantReleaseForShippedPrescriptionOrder failed: ' . $e->getMessage(), [
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'source' => $source,
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'order_id' => $orderId,
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]);
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return null;
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}
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}
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/**
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* @return array{
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* action: 'cleared'|'skipped_assign_log',
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* source?: string,
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* diagnosis_id: int,
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* prescription_order_id: int,
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* tracking_id: int,
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* tracking_number: string,
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* former_assistant_id?: string,
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* assistant_id?: string,
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* assign_log_count?: int,
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* fulfillment_status?: int
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* }|null
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*/
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private static function maybeClearDiagnosisAssistantWhenShippedPrescription(ExpressTracking $tracking): ?array
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{
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if ((string) $tracking->order_type !== 'prescription') {
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return null;
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}
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$orderId = (int) $tracking->order_id;
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if ($orderId <= 0) {
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return null;
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}
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try {
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$order = PrescriptionOrder::where('id', $orderId)->whereNull('delete_time')->find();
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if (!$order) {
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return null;
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}
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return self::applyAssistantReleaseForShippedPrescriptionOrder($order, [
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'tracking_id' => (int) $tracking->id,
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'tracking_number' => (string) $tracking->tracking_number,
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'source' => 'express_auto_update',
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]);
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} catch (\Throwable $e) {
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Log::warning('maybeClearDiagnosisAssistantWhenShippedPrescription failed: ' . $e->getMessage(), [
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'tracking_id' => (int) $tracking->id,
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'order_id' => $orderId,
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]);
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return null;
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}
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}
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/**
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* 物流表未存收件人手机时，从关联业务订单回填（顺丰/京东等查件必填后四位）
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*/
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private static function backfillRecipientPhoneFromPrescriptionOrder(ExpressTracking $tracking): void
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{
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$current = trim((string) $tracking->recipient_phone);
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if ($current !== '') {
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return;
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}
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if ((string) $tracking->order_type !== 'prescription' || (int) $tracking->order_id <= 0) {
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return;
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}
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$po = PrescriptionOrder::where('id', (int) $tracking->order_id)
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->whereNull('delete_time')
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->find();
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if ($po === null) {
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return;
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}
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$p = trim((string) ($po->recipient_phone ?? ''));
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if ($p !== '') {
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$tracking->recipient_phone = $p;
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}
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}
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/**
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* 保存轨迹明细
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*/
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private static function saveTraces(int $trackingId, string $trackingNumber, array $traces): void
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{
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foreach ($traces as $trace) {
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$traceTime = $trace['time'] ?? $trace['ftime'] ?? '';
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if ($traceTime === '') {
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continue;
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}
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// 检查是否已存在
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$exists = ExpressTrace::where('tracking_id', $trackingId)
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->where('trace_time', $traceTime)
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->where('trace_context', $trace['context'] ?? '')
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->count();
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if ($exists > 0) {
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continue;
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}
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$model = new ExpressTrace();
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$model->tracking_id = $trackingId;
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$model->tracking_number = $trackingNumber;
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$model->trace_time = $traceTime;
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$model->trace_time_stamp = strtotime($traceTime) ?: time();
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$model->trace_context = $trace['context'] ?? '';
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$model->status = $trace['status'] ?? '';
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$model->status_code = $trace['statusCode'] ?? '';
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$model->location = $trace['location'] ?? '';
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$model->area_code = $trace['areaCode'] ?? '';
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$model->area_name = $trace['areaName'] ?? '';
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$model->area_center = $trace['areaCenter'] ?? '';
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$model->extra_data = json_encode($trace, JSON_UNESCAPED_UNICODE);
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$model->create_time = time();
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$model->save();
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}
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}
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/**
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* 记录状态变更
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*/
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private static function logStateChange(ExpressTracking $tracking, string $oldState): void
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{
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$log = new ExpressStateLog();
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$log->tracking_id = $tracking->id;
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$log->tracking_number = $tracking->tracking_number;
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$log->old_state = $oldState;
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$log->old_state_text = ExpressTracking::getStateText($oldState);
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$log->new_state = $tracking->current_state;
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$log->new_state_text = $tracking->current_state_text;
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$log->change_time = time();
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$log->change_reason = $tracking->latest_trace_context;
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$log->create_time = time();
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$log->save();
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// 检查是否需要通知
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$shouldNotify = false;
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// 签收通知
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if ($tracking->notify_on_sign == 1 && ExpressTracking::isFinalState($tracking->current_state)) {
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$shouldNotify = true;
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}
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// 异常通知
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if ($tracking->notify_on_problem == 1 && ExpressTracking::isProblemState($tracking->current_state)) {
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$shouldNotify = true;
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}
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if ($shouldNotify) {
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self::sendNotification($tracking, $log);
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}
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}
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/**
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* 发送通知（可扩展对接企业微信、短信等）
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*/
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private static function sendNotification(ExpressTracking $tracking, ExpressStateLog $log): void
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{
|
||
// TODO: 对接通知渠道
|
||
// 1. 企业微信消息
|
||
// 2. 短信通知
|
||
// 3. 系统内通知
|
||
|
||
Log::info('Express state changed notification', [
|
||
'tracking_number' => $tracking->tracking_number,
|
||
'old_state' => $log->old_state_text,
|
||
'new_state' => $log->new_state_text,
|
||
'context' => $log->change_reason,
|
||
]);
|
||
|
||
$log->is_notified = 1;
|
||
$log->notify_time = time();
|
||
$log->notify_result = 'logged';
|
||
$log->save();
|
||
}
|
||
|
||
/**
|
||
* 记录查询日志
|
||
*/
|
||
private static function logQuery(
|
||
string $trackingNumber,
|
||
string $expressCompany,
|
||
string $queryType,
|
||
array $result,
|
||
int $responseTime
|
||
): void {
|
||
$log = new ExpressQueryLog();
|
||
$log->tracking_number = $trackingNumber;
|
||
$log->express_company = $expressCompany;
|
||
$log->query_type = $queryType;
|
||
$log->query_source = $result['source'] ?? '';
|
||
$log->query_time = time();
|
||
$log->is_success = !empty($result['traces']) ? 1 : 0;
|
||
$log->error_code = $result['hint'] ? '400' : '';
|
||
$log->error_message = $result['hint'] ?? '';
|
||
$log->response_time = $responseTime;
|
||
$log->trace_count = count($result['traces'] ?? []);
|
||
$log->create_time = time();
|
||
$log->save();
|
||
}
|
||
|
||
/**
|
||
* 批量自动更新（定时任务调用）
|
||
*
|
||
* @param int $limit 每次处理数量
|
||
* @return array{
|
||
* total: int,
|
||
* success: int,
|
||
* failed: int,
|
||
* assistant_cleared: int,
|
||
* assistant_skipped_assign_log: int,
|
||
* assistant_lines: list<string>
|
||
* }
|
||
*/
|
||
public static function autoUpdateBatch(int $limit = 50): array
|
||
{
|
||
$now = time();
|
||
$poTable = (new PrescriptionOrder())->getTable();
|
||
|
||
// 查询需要更新的记录
|
||
// 条件：
|
||
// 1. auto_update = 1（启用自动更新）
|
||
// 2. next_update_time <= now（到达更新时间）
|
||
// 3. is_signed = 0（未签收）
|
||
// 4. current_state 不是终态（排除已签收、退签、拒签）
|
||
// 5. 关联业务订单 tcm_prescription_order：已存在甘草单号 gancao_reciperl_order_no 的不再走本任务（由甘草侧物流拉取）
|
||
// 6. 关联业务订单 fulfillment_status 不在终态白名单：3/4/6/8/9/10/11/12（已完成/已取消/已签收/暂不制药/拒收/退款/保留药方/制药缓发）
|
||
$list = ExpressTracking::alias('et')
|
||
->leftJoin("{$poTable} po", "et.order_id = po.id AND et.order_type = 'prescription'")
|
||
->where('et.auto_update', 1)
|
||
->where('et.next_update_time', '<=', $now)
|
||
->where('et.is_signed', 0)
|
||
->whereNotIn('et.current_state', [
|
||
ExpressTracking::STATE_SIGNED,
|
||
ExpressTracking::STATE_RETURN_SIGNED,
|
||
ExpressTracking::STATE_REJECTED,
|
||
])
|
||
->whereNull('et.delete_time')
|
||
->whereRaw(
|
||
"(et.order_type <> ? OR TRIM(COALESCE(po.gancao_reciperl_order_no, '')) = '')",
|
||
['prescription']
|
||
)
|
||
->whereRaw(
|
||
"(et.order_type <> ? OR po.id IS NULL OR po.fulfillment_status NOT IN (3,4,6,8,9,10,11,12))",
|
||
['prescription']
|
||
)
|
||
->field('et.*')
|
||
->limit($limit)
|
||
->select();
|
||
|
||
$success = 0;
|
||
$failed = 0;
|
||
$assistantCleared = 0;
|
||
$assistantSkippedAssign = 0;
|
||
$assistantLines = [];
|
||
|
||
foreach ($list as $tracking) {
|
||
try {
|
||
$ret = self::queryAndUpdate($tracking->id, true);
|
||
$success++;
|
||
if (is_array($ret) && isset($ret['_assistant_sync']) && is_array($ret['_assistant_sync'])) {
|
||
$sync = $ret['_assistant_sync'];
|
||
$act = (string) ($sync['action'] ?? '');
|
||
if ($act === 'cleared') {
|
||
$assistantCleared++;
|
||
$assistantLines[] = sprintf(
|
||
'[移除医助] 诊单=%d 业务订单=%d 运单=%s 原医助ID=%s 履约状态=%d',
|
||
(int) ($sync['diagnosis_id'] ?? 0),
|
||
(int) ($sync['prescription_order_id'] ?? 0),
|
||
(string) ($sync['tracking_number'] ?? ''),
|
||
(string) ($sync['former_assistant_id'] ?? ''),
|
||
(int) ($sync['fulfillment_status'] ?? 0)
|
||
);
|
||
} elseif ($act === 'skipped_assign_log') {
|
||
$assistantSkippedAssign++;
|
||
$assistantLines[] = sprintf(
|
||
'[保留医助] 诊单=%d 业务订单=%d 运单=%s 医助ID=%s 指派记录=%d条 履约状态=%d',
|
||
(int) ($sync['diagnosis_id'] ?? 0),
|
||
(int) ($sync['prescription_order_id'] ?? 0),
|
||
(string) ($sync['tracking_number'] ?? ''),
|
||
(string) ($sync['assistant_id'] ?? ''),
|
||
(int) ($sync['assign_log_count'] ?? 0),
|
||
(int) ($sync['fulfillment_status'] ?? 0)
|
||
);
|
||
}
|
||
}
|
||
} catch (\Throwable $e) {
|
||
$failed++;
|
||
Log::error('Auto update express tracking failed', [
|
||
'tracking_id' => $tracking->id,
|
||
'tracking_number' => $tracking->tracking_number,
|
||
'error' => $e->getMessage(),
|
||
]);
|
||
}
|
||
}
|
||
|
||
return [
|
||
'total' => count($list),
|
||
'success' => $success,
|
||
'failed' => $failed,
|
||
'assistant_cleared' => $assistantCleared,
|
||
'assistant_skipped_assign_log' => $assistantSkippedAssign,
|
||
'assistant_lines' => $assistantLines,
|
||
];
|
||
}
|
||
|
||
/**
|
||
* 获取追踪详情（包含轨迹）
|
||
*/
|
||
public static function getDetail(int $trackingId): ?array
|
||
{
|
||
$tracking = ExpressTracking::with(['traces', 'stateLogs'])
|
||
->where('id', $trackingId)
|
||
->whereNull('delete_time')
|
||
->find();
|
||
|
||
if (!$tracking) {
|
||
return null;
|
||
}
|
||
|
||
$data = $tracking->toArray();
|
||
$data['traces'] = $tracking->traces ? $tracking->traces->toArray() : [];
|
||
$data['state_logs'] = $tracking->stateLogs ? $tracking->stateLogs->toArray() : [];
|
||
|
||
return $data;
|
||
}
|
||
|
||
/**
|
||
* 根据快递单号获取追踪详情（包含轨迹）
|
||
*/
|
||
public static function getDetailByTrackingNumber(string $trackingNumber): ?array
|
||
{
|
||
$tracking = ExpressTracking::with(['traces' => function($query) {
|
||
// 按时间倒序排列（最新的在前）
|
||
$query->order('trace_time_stamp', 'desc');
|
||
}])
|
||
->where('tracking_number', $trackingNumber)
|
||
->whereNull('delete_time')
|
||
->find();
|
||
|
||
if (!$tracking) {
|
||
return null;
|
||
}
|
||
|
||
$data = $tracking->toArray();
|
||
$data['traces'] = $tracking->traces ? $tracking->traces->toArray() : [];
|
||
|
||
return $data;
|
||
}
|
||
}
|