新增

server/app/common/service/ExpressTrackService.php

@@ -0,0 +1,263 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\service;
+
+use think\facade\Config;
+use think\facade\Log;
+
+/**
+ * 快递轨迹：顺丰(shunfeng)、京东(jd)，优先走快递100；未配置时返回官网查询链接
+ */
+class ExpressTrackService
+{
+    private const KUAIDI_COM_SF = 'shunfeng';
+
+    private const KUAIDI_COM_JD = 'jingdong'; // 京东快递（快递100编码）
+
+    private const KUAIDI_COM_JT = 'jtexpress'; // 极兔速递
+
+    /**
+     * @return array{
+     *   carrier: string,
+     *   carrier_label: string,
+     *   kuaidi_com: string,
+     *   traces: list<array{time:string,context:string}>,
+     *   state: string,
+     *   state_text: string,
+     *   source: string,
+     *   hint: string,
+     *   official_url: string
+     * }
+     */
+    public static function query(string $expressCompany, string $trackingNumber, string $recipientPhone = ''): array
+    {
+        $num = trim($trackingNumber);
+        $phoneDigits = preg_replace('/\D/', '', $recipientPhone) ?? '';
+        $phoneLast4 = strlen($phoneDigits) >= 4 ? substr($phoneDigits, -4) : '';
+
+        $resolved = self::resolveCarrier($expressCompany, $num);
+        $carrier = $resolved['carrier'];
+        $kuaidiCom = $resolved['kuaidi_com'];
+        $label = $resolved['label'];
+
+        $officialUrl = self::buildOfficialUrl($carrier, $num);
+
+        $out = [
+            'carrier' => $carrier,
+            'carrier_label' => $label,
+            'kuaidi_com' => $kuaidiCom,
+            'traces' => [],
+            'state' => '',
+            'state_text' => '',
+            'source' => 'official_only',
+            'hint' => '',
+            'official_url' => $officialUrl,
+        ];
+
+        $cfg = Config::get('logistics.kuaidi100', []);
+        $enable = !empty($cfg['enable']);
+        if (! $enable) {
+            $out['hint'] = '未配置快递100查询密钥或已关闭（LOGISTICS_KUAIDI100_DISABLE），仅可打开官网查件。请在 .env 中配置 LOGISTICS_KUAIDI100_CUSTOMER、LOGISTICS_KUAIDI100_KEY';
+
+            return $out;
+        }
+
+        $paramArr = [
+            'com' => $kuaidiCom,
+            'num' => $num,
+            'resultv2' => '1',
+        ];
+        if ($phoneLast4 !== '') {
+            $paramArr['phone'] = $phoneLast4;
+        }
+
+        $paramJson = json_encode($paramArr, JSON_UNESCAPED_UNICODE);
+        $customer = (string) $cfg['customer'];
+        $key = (string) $cfg['key'];
+        $sign = strtoupper(md5($paramJson . $key . $customer));
+        $postBody = http_build_query([
+            'customer' => $customer,
+            'param' => $paramJson,
+            'sign' => $sign,
+        ]);
+
+        $url = (string) ($cfg['query_url'] ?? 'https://poll.kuaidi100.com/poll/query.do');
+        $raw = self::httpPostForm($url, $postBody);
+        if ($raw === null || $raw === '') {
+            $out['hint'] = '快递100接口无响应，请稍后重试或使用官网查询';
+            Log::warning('ExpressTrackService kuaidi100 empty response', ['num' => $num]);
+
+            return $out;
+        }
+
+        $json = json_decode($raw, true);
+        if (!is_array($json)) {
+            $out['hint'] = '快递100返回异常，请使用官网查询';
+            Log::warning('ExpressTrackService kuaidi100 invalid json', ['raw' => mb_substr($raw, 0, 500)]);
+
+            return $out;
+        }
+
+        if (isset($json['result']) && $json['result'] === false) {
+            $msg = (string) ($json['message'] ?? '查询失败');
+            $returnCode = (string) ($json['returnCode'] ?? '');
+            
+            // 特殊处理"找不到对应公司"错误
+            if ($msg === '找不到对应公司' || $returnCode === '400') {
+                $out['hint'] = '快递100暂不支持该快递公司或编码错误，请使用下方官网链接查询';
+            } else {
+                $out['hint'] = $msg;
+            }
+            
+            Log::info('ExpressTrackService kuaidi100 business fail', [
+                'message' => $msg,
+                'returnCode' => $returnCode,
+                'num' => $num,
+                'com' => $kuaidiCom
+            ]);
+
+            return $out;
+        }
+
+        $data = $json['data'] ?? null;
+        if (!is_array($data)) {
+            $data = [];
+        }
+        if (($json['message'] ?? '') !== 'ok' && $data === []) {
+            $out['hint'] = (string) ($json['message'] ?? '未查到轨迹');
+            Log::info('ExpressTrackService kuaidi100 no data', ['json' => $json]);
+
+            return $out;
+        }
+
+        $traces = [];
+        foreach ($data as $row) {
+            if (!is_array($row)) {
+                continue;
+            }
+            $t = (string) ($row['ftime'] ?? $row['time'] ?? '');
+            $c = (string) ($row['context'] ?? '');
+            if ($t === '' && $c === '') {
+                continue;
+            }
+            $traces[] = ['time' => $t, 'context' => $c];
+        }
+
+        $out['traces'] = $traces;
+        $out['state'] = (string) ($json['state'] ?? '');
+        $out['state_text'] = self::stateText($out['state']);
+        $out['source'] = 'kuaidi100';
+        $out['hint'] = $traces === [] ? '暂无轨迹节点，单号可能尚未揽收' : '';
+
+        return $out;
+    }
+
+    /**
+     * @return array{carrier: string, kuaidi_com: string, label: string}
+     */
+    private static function resolveCarrier(string $expressCompany, string $num): array
+    {
+        $ec = strtolower(trim($expressCompany));
+        if ($ec === 'sf') {
+            return ['carrier' => 'sf', 'kuaidi_com' => self::KUAIDI_COM_SF, 'label' => '顺丰速运'];
+        }
+        if ($ec === 'jd') {
+            return ['carrier' => 'jd', 'kuaidi_com' => self::KUAIDI_COM_JD, 'label' => '京东快递'];
+        }
+        if ($ec === 'jt' || $ec === 'jtexpress') {
+            return ['carrier' => 'jt', 'kuaidi_com' => self::KUAIDI_COM_JT, 'label' => '极兔速递'];
+        }
+
+        $u = strtoupper($num);
+        if (preg_match('/^SF\d/i', $num)) {
+            return ['carrier' => 'sf', 'kuaidi_com' => self::KUAIDI_COM_SF, 'label' => '顺丰速运（单号识别）'];
+        }
+        if (preg_match('/^(JD|JDV|JDK|JDEX|JD[A-Z0-9])/i', $u)) {
+            return ['carrier' => 'jd', 'kuaidi_com' => self::KUAIDI_COM_JD, 'label' => '京东快递（单号识别）'];
+        }
+        if (preg_match('/^JT\d{13}$/i', $num)) {
+            return ['carrier' => 'jt', 'kuaidi_com' => self::KUAIDI_COM_JT, 'label' => '极兔速递（单号识别）'];
+        }
+
+        return ['carrier' => 'auto', 'kuaidi_com' => 'auto', 'label' => '自动识别'];
+    }
+
+    private static function stateText(string $state): string
+    {
+        $m = [
+            '0' => '在途',
+            '1' => '揽收',
+            '2' => '疑难',
+            '3' => '已签收',
+            '4' => '退签',
+            '5' => '派件中',
+            '6' => '退回',
+            '7' => '转投',
+            '10' => '待清关',
+            '11' => '清关中',
+            '12' => '已清关',
+            '13' => '清关异常',
+            '14' => '收件人拒签',
+        ];
+
+        return $m[$state] ?? '';
+    }
+
+    /**
+     * @return array{sf: string, jd: string, jt: string}
+     */
+    public static function officialUrls(string $trackingNumber): array
+    {
+        $n = trim($trackingNumber);
+        $enc = rawurlencode($n);
+
+        return [
+            // 顺丰速运官网查询（新版）
+            'sf' => 'https://www.sf-express.com/cn/sc/dynamic_function/waybill/#search/bill-number/' . $enc,
+            // 京东物流官网查询
+            'jd' => 'https://www.jdl.com/#/trackQuery?waybillCode=' . $enc,
+            // 极兔速递官网查询
+            'jt' => 'https://www.jtexpress.com.cn/index/query/gzquery.html?bills=' . $enc,
+        ];
+    }
+
+    private static function buildOfficialUrl(string $carrier, string $num): string
+    {
+        $urls = self::officialUrls($num);
+        if ($carrier === 'sf') {
+            return $urls['sf'];
+        }
+        if ($carrier === 'jd') {
+            return $urls['jd'];
+        }
+        if ($carrier === 'jt') {
+            return $urls['jt'];
+        }
+
+        return $urls['jt']; // 默认返回极兔
+    }
+
+    private static function httpPostForm(string $url, string $body): ?string
+    {
+        if (!function_exists('curl_init')) {
+            return null;
+        }
+        $ch = curl_init();
+        curl_setopt($ch, CURLOPT_URL, $url);
+        curl_setopt($ch, CURLOPT_POST, true);
+        curl_setopt($ch, CURLOPT_POSTFIELDS, $body);
+        curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
+        curl_setopt($ch, CURLOPT_TIMEOUT, 15);
+        curl_setopt($ch, CURLOPT_HTTPHEADER, [
+            'Content-Type: application/x-www-form-urlencoded',
+        ]);
+        curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
+        curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, false);
+        $resp = curl_exec($ch);
+        curl_close($ch);
+
+        return $resp === false ? null : (string) $resp;
+    }
+}

server/app/common/service/ExpressTrackingService.php

@@ -0,0 +1,387 @@
+<?php
+
+declare(strict_types=1);
+
+namespace app\common\service;
+
+use app\common\model\ExpressTracking;
+use app\common\model\ExpressTrace;
+use app\common\model\ExpressStateLog;
+use app\common\model\ExpressQueryLog;
+use think\facade\Log;
+
+/**
+ * 物流追踪服务（存储和自动更新）
+ */
+class ExpressTrackingService
+{
+    /**
+     * 创建或更新物流追踪记录
+     *
+     * @param array $params [
+     *   'order_id' => 订单ID,
+     *   'order_type' => 订单类型,
+     *   'tracking_number' => 快递单号,
+     *   'express_company' => 快递公司,
+     *   'recipient_phone' => 收件人手机,
+     *   'recipient_name' => 收件人姓名,
+     *   'recipient_address' => 收件地址,
+     * ]
+     * @return ExpressTracking|null
+     */
+    public static function createOrUpdate(array $params): ?ExpressTracking
+    {
+        $trackingNumber = trim($params['tracking_number'] ?? '');
+        if ($trackingNumber === '') {
+            return null;
+        }
+
+        $tracking = ExpressTracking::where('tracking_number', $trackingNumber)
+            ->whereNull('delete_time')
+            ->find();
+
+        $now = time();
+
+        if (!$tracking) {
+            $tracking = new ExpressTracking();
+            $tracking->tracking_number = $trackingNumber;
+            $tracking->create_time = $now;
+        }
+
+        $tracking->order_id = (int) ($params['order_id'] ?? 0);
+        $tracking->order_type = (string) ($params['order_type'] ?? 'prescription');
+        $tracking->express_company = (string) ($params['express_company'] ?? 'auto');
+        $tracking->recipient_phone = (string) ($params['recipient_phone'] ?? '');
+        $tracking->recipient_name = (string) ($params['recipient_name'] ?? '');
+        $tracking->recipient_address = (string) ($params['recipient_address'] ?? '');
+        $tracking->update_time = $now;
+
+        // 设置下次更新时间（立即查询）
+        if ($tracking->next_update_time === 0) {
+            $tracking->next_update_time = $now;
+        }
+
+        $tracking->save();
+
+        // 立即查询一次物流信息
+        self::queryAndUpdate($tracking->id);
+
+        return $tracking;
+    }
+
+    /**
+     * 查询并更新物流信息
+     *
+     * @param int $trackingId
+     * @param bool $isAuto 是否自动查询
+     * @return array|null
+     */
+    public static function queryAndUpdate(int $trackingId, bool $isAuto = false): ?array
+    {
+        $tracking = ExpressTracking::where('id', $trackingId)
+            ->whereNull('delete_time')
+            ->find();
+
+        if (!$tracking) {
+            return null;
+        }
+
+        $startTime = microtime(true);
+
+        // 调用快递100查询
+        $result = ExpressTrackService::query(
+            $tracking->express_company,
+            $tracking->tracking_number,
+            $tracking->recipient_phone
+        );
+
+        $responseTime = (int) ((microtime(true) - $startTime) * 1000);
+
+        // 记录查询日志
+        self::logQuery(
+            $tracking->tracking_number,
+            $tracking->express_company,
+            $isAuto ? 'auto' : 'manual',
+            $result,
+            $responseTime
+        );
+
+        // 更新追踪记录
+        $now = time();
+        $oldState = $tracking->current_state;
+
+        $tracking->express_company_name = $result['carrier_label'] ?? '';
+        $tracking->current_state = $result['state'] ?? '0';
+        $tracking->current_state_text = $result['state_text'] ?? '';
+        $tracking->data_source = $result['source'] ?? '';
+        $tracking->last_query_time = $now;
+        $tracking->query_count = $tracking->query_count + 1;
+
+        // 更新预计信息
+        if (!empty($result['arrivalTime'])) {
+            $tracking->estimated_arrival_time = $result['arrivalTime'];
+        }
+        if (!empty($result['totalTime'])) {
+            $tracking->total_time = $result['totalTime'];
+        }
+        if (!empty($result['remainTime'])) {
+            $tracking->remain_time = $result['remainTime'];
+        }
+
+        // 更新路由信息
+        if (!empty($result['routeInfo'])) {
+            $tracking->route_info = json_encode($result['routeInfo'], JSON_UNESCAPED_UNICODE);
+        }
+
+        // 更新最新轨迹
+        if (!empty($result['traces']) && is_array($result['traces'])) {
+            $latestTrace = $result['traces'][0];
+            $tracking->latest_trace_time = $latestTrace['time'] ?? '';
+            $tracking->latest_trace_context = $latestTrace['context'] ?? '';
+            $tracking->latest_location = $latestTrace['location'] ?? '';
+
+            // 保存轨迹明细
+            self::saveTraces($tracking->id, $tracking->tracking_number, $result['traces']);
+        }
+
+        // 检查是否签收
+        if (ExpressTracking::isFinalState($tracking->current_state)) {
+            $tracking->is_signed = 1;
+            $tracking->sign_time = $now;
+            $tracking->auto_update = 0; // 停止自动更新
+        }
+
+        // 计算下次更新时间
+        if ($tracking->auto_update == 1 && !ExpressTracking::isFinalState($tracking->current_state)) {
+            $tracking->next_update_time = $now + $tracking->update_interval;
+        }
+
+        $tracking->update_time = $now;
+        $tracking->save();
+
+        // 记录状态变更
+        if ($oldState !== $tracking->current_state) {
+            self::logStateChange($tracking, $oldState);
+        }
+
+        return $result;
+    }
+
+    /**
+     * 保存轨迹明细
+     */
+    private static function saveTraces(int $trackingId, string $trackingNumber, array $traces): void
+    {
+        foreach ($traces as $trace) {
+            $traceTime = $trace['time'] ?? $trace['ftime'] ?? '';
+            if ($traceTime === '') {
+                continue;
+            }
+
+            // 检查是否已存在
+            $exists = ExpressTrace::where('tracking_id', $trackingId)
+                ->where('trace_time', $traceTime)
+                ->where('trace_context', $trace['context'] ?? '')
+                ->count();
+
+            if ($exists > 0) {
+                continue;
+            }
+
+            $model = new ExpressTrace();
+            $model->tracking_id = $trackingId;
+            $model->tracking_number = $trackingNumber;
+            $model->trace_time = $traceTime;
+            $model->trace_time_stamp = strtotime($traceTime) ?: time();
+            $model->trace_context = $trace['context'] ?? '';
+            $model->status = $trace['status'] ?? '';
+            $model->status_code = $trace['statusCode'] ?? '';
+            $model->location = $trace['location'] ?? '';
+            $model->area_code = $trace['areaCode'] ?? '';
+            $model->area_name = $trace['areaName'] ?? '';
+            $model->area_center = $trace['areaCenter'] ?? '';
+            $model->extra_data = json_encode($trace, JSON_UNESCAPED_UNICODE);
+            $model->create_time = time();
+            $model->save();
+        }
+    }
+
+    /**
+     * 记录状态变更
+     */
+    private static function logStateChange(ExpressTracking $tracking, string $oldState): void
+    {
+        $log = new ExpressStateLog();
+        $log->tracking_id = $tracking->id;
+        $log->tracking_number = $tracking->tracking_number;
+        $log->old_state = $oldState;
+        $log->old_state_text = ExpressTracking::getStateText($oldState);
+        $log->new_state = $tracking->current_state;
+        $log->new_state_text = $tracking->current_state_text;
+        $log->change_time = time();
+        $log->change_reason = $tracking->latest_trace_context;
+        $log->create_time = time();
+        $log->save();
+
+        // 检查是否需要通知
+        $shouldNotify = false;
+
+        // 签收通知
+        if ($tracking->notify_on_sign == 1 && ExpressTracking::isFinalState($tracking->current_state)) {
+            $shouldNotify = true;
+        }
+
+        // 异常通知
+        if ($tracking->notify_on_problem == 1 && ExpressTracking::isProblemState($tracking->current_state)) {
+            $shouldNotify = true;
+        }
+
+        if ($shouldNotify) {
+            self::sendNotification($tracking, $log);
+        }
+    }
+
+    /**
+     * 发送通知（可扩展对接企业微信、短信等）
+     */
+    private static function sendNotification(ExpressTracking $tracking, ExpressStateLog $log): void
+    {
+        // TODO: 对接通知渠道
+        // 1. 企业微信消息
+        // 2. 短信通知
+        // 3. 系统内通知
+
+        Log::info('Express state changed notification', [
+            'tracking_number' => $tracking->tracking_number,
+            'old_state' => $log->old_state_text,
+            'new_state' => $log->new_state_text,
+            'context' => $log->change_reason,
+        ]);
+
+        $log->is_notified = 1;
+        $log->notify_time = time();
+        $log->notify_result = 'logged';
+        $log->save();
+    }
+
+    /**
+     * 记录查询日志
+     */
+    private static function logQuery(
+        string $trackingNumber,
+        string $expressCompany,
+        string $queryType,
+        array $result,
+        int $responseTime
+    ): void {
+        $log = new ExpressQueryLog();
+        $log->tracking_number = $trackingNumber;
+        $log->express_company = $expressCompany;
+        $log->query_type = $queryType;
+        $log->query_source = $result['source'] ?? '';
+        $log->query_time = time();
+        $log->is_success = !empty($result['traces']) ? 1 : 0;
+        $log->error_code = $result['hint'] ? '400' : '';
+        $log->error_message = $result['hint'] ?? '';
+        $log->response_time = $responseTime;
+        $log->trace_count = count($result['traces'] ?? []);
+        $log->create_time = time();
+        $log->save();
+    }
+
+    /**
+     * 批量自动更新（定时任务调用）
+     *
+     * @param int $limit 每次处理数量
+     * @return array
+     */
+    public static function autoUpdateBatch(int $limit = 50): array
+    {
+        $now = time();
+
+        // 查询需要更新的记录
+        // 条件：
+        // 1. auto_update = 1（启用自动更新）
+        // 2. next_update_time <= now（到达更新时间）
+        // 3. is_signed = 0（未签收）
+        // 4. current_state 不是终态（排除已签收、退签、拒签）
+        $list = ExpressTracking::where('auto_update', 1)
+            ->where('next_update_time', '<=', $now)
+            ->where('is_signed', 0)
+            ->whereNotIn('current_state', [
+                ExpressTracking::STATE_SIGNED,
+                ExpressTracking::STATE_RETURN_SIGNED,
+                ExpressTracking::STATE_REJECTED,
+            ])
+            ->whereNull('delete_time')
+            ->limit($limit)
+            ->select();
+
+        $success = 0;
+        $failed = 0;
+
+        foreach ($list as $tracking) {
+            try {
+                self::queryAndUpdate($tracking->id, true);
+                $success++;
+            } catch (\Throwable $e) {
+                $failed++;
+                Log::error('Auto update express tracking failed', [
+                    'tracking_id' => $tracking->id,
+                    'tracking_number' => $tracking->tracking_number,
+                    'error' => $e->getMessage(),
+                ]);
+            }
+        }
+
+        return [
+            'total' => count($list),
+            'success' => $success,
+            'failed' => $failed,
+        ];
+    }
+
+    /**
+     * 获取追踪详情（包含轨迹）
+     */
+    public static function getDetail(int $trackingId): ?array
+    {
+        $tracking = ExpressTracking::with(['traces', 'stateLogs'])
+            ->where('id', $trackingId)
+            ->whereNull('delete_time')
+            ->find();
+
+        if (!$tracking) {
+            return null;
+        }
+
+        $data = $tracking->toArray();
+        $data['traces'] = $tracking->traces ? $tracking->traces->toArray() : [];
+        $data['state_logs'] = $tracking->stateLogs ? $tracking->stateLogs->toArray() : [];
+
+        return $data;
+    }
+
+    /**
+     * 根据快递单号获取追踪详情（包含轨迹）
+     */
+    public static function getDetailByTrackingNumber(string $trackingNumber): ?array
+    {
+        $tracking = ExpressTracking::with(['traces' => function($query) {
+                // 按时间倒序排列（最新的在前）
+                $query->order('trace_time_stamp', 'desc');
+            }])
+            ->where('tracking_number', $trackingNumber)
+            ->whereNull('delete_time')
+            ->find();
+
+        if (!$tracking) {
+            return null;
+        }
+
+        $data = $tracking->toArray();
+        $data['traces'] = $tracking->traces ? $tracking->traces->toArray() : [];
+
+        return $data;
+    }
+}