diff --git a/admin/src/views/stats/conversion/index.vue b/admin/src/views/stats/conversion/index.vue
index e6a6f45e..b50fced9 100644
--- a/admin/src/views/stats/conversion/index.vue
+++ b/admin/src/views/stats/conversion/index.vue
@@ -105,24 +105,27 @@
         </div>
 
         <el-row :gutter="20" class="mt-4">
-            <el-col :xs="24" :lg="14">
+            <el-col :span="24">
                 <el-card class="!border-none" shadow="never">
                     <template #header>
                         <div class="card-header">
                             <span>转化排行</span>
-                            <span class="card-hint">{{ dateRangeText }}</span>
+                            <span class="card-hint">{{ dateRangeText }} · TOP 10</span>
                         </div>
                     </template>
                     <v-charts
                         v-if="rankingChartHasData"
-                        class="stats-chart"
+                        class="stats-chart stats-chart-wide"
                         :option="rankingChartOption"
                         autoresize
                     />
                     <el-empty v-else description="暂无图表数据" />
                 </el-card>
             </el-col>
-            <el-col :xs="24" :lg="10">
+        </el-row>
+
+        <el-row :gutter="20" class="mt-4">
+            <el-col :xs="24" :lg="12">
                 <el-card class="!border-none" shadow="never">
                     <template #header>
                         <div class="card-header">
@@ -139,10 +142,7 @@
                     <el-empty v-else description="暂无金额数据" />
                 </el-card>
             </el-col>
-        </el-row>
-
-        <el-row :gutter="20" class="mt-4">
-            <el-col :xs="24" :lg="10">
+            <el-col :xs="24" :lg="12">
                 <el-card class="!border-none" shadow="never">
                     <template #header>
                         <div class="card-header">
@@ -159,35 +159,82 @@
                     <el-empty v-else description="暂无加粉数据" />
                 </el-card>
             </el-col>
-            <el-col :xs="24" :lg="14">
-                <el-card class="!border-none" shadow="never">
+        </el-row>
+
+        <el-row :gutter="20" class="mt-4">
+            <el-col :span="24">
+                <el-card class="!border-none stats-detail-card" shadow="never">
                     <template #header>
                         <div class="card-header">
-                            <span>明细列表</span>
-                            <span class="card-hint">{{ entityLabel }}维度</span>
+                            <div class="card-header-main">
+                                <span class="card-title">明细列表</span>
+                                <span class="card-hint">{{ entityLabel }}维度 · {{ dateRangeText }}</span>
+                            </div>
                         </div>
                     </template>
                     <el-table
                         :data="pager.lists"
-                        :row-key="queryParams.dimension === 'dept' ? 'id' : undefined"
+                        :row-key="rowKeyFn"
                         :tree-props="queryParams.dimension === 'dept' ? treeProps : undefined"
                         :default-expand-all="false"
-                        size="large"
+                        :indent="20"
+                        :row-class-name="rowClassName"
+                        size="default"
                         style="width: 100%"
-                        max-height="560"
+                        max-height="640"
+                        border
                     >
                         <el-table-column
                             :label="entityLabel"
                             prop="name"
                             fixed="left"
-                            min-width="280"
+                            min-width="300"
                             class-name="dept-name-column"
-                            show-overflow-tooltip
                         >
                             <template #default="{ row }">
-                                <span class="dept-name-cell" :title="row.name">
-                                    {{ row.name }}
-                                </span>
+                                <div class="dept-name-cell" :title="row.name">
+                                    <span
+                                        v-if="isMemberRow(row)"
+                                        class="member-icon"
+                                        :class="{
+                                            'is-leader': row.is_leader,
+                                            'is-unbound': row.type === 'unbound'
+                                        }"
+                                    >
+                                        <el-icon><User /></el-icon>
+                                    </span>
+                                    <span class="entity-name">{{ row.name }}</span>
+                                    <el-tag
+                                        v-if="row.type === 'member' && row.is_leader"
+                                        size="small"
+                                        type="warning"
+                                        effect="light"
+                                        round
+                                        class="role-tag"
+                                    >
+                                        组长
+                                    </el-tag>
+                                    <el-tag
+                                        v-if="row.type === 'member' && row.role"
+                                        size="small"
+                                        :type="row.role === '医生' ? 'success' : 'info'"
+                                        effect="plain"
+                                        round
+                                        class="role-tag"
+                                    >
+                                        {{ row.role }}
+                                    </el-tag>
+                                    <el-tag
+                                        v-if="row.type === 'unbound'"
+                                        size="small"
+                                        type="danger"
+                                        effect="plain"
+                                        round
+                                        class="role-tag"
+                                    >
+                                        未绑定
+                                    </el-tag>
+                                </div>
                             </template>
                         </el-table-column>
                         <el-table-column
@@ -215,6 +262,7 @@
 <script setup lang="ts" name="conversionStatsPage">
 import { computed, onMounted, reactive, ref } from 'vue'
 import { ElMessage } from 'element-plus'
+import { User } from '@element-plus/icons-vue'
 import vCharts from 'vue-echarts'
 
 import { getConversionStatsOverview } from '@/api/stats'
@@ -619,6 +667,27 @@ const renderMetric = (key: string, source: Record<string, any>, type = 'count',
     return String(value ?? 0)
 }
 
+const rowKeyFn = (row: Record<string, any>) => {
+    if (row?.id !== undefined && row?.id !== null) {
+        return String(row.id)
+    }
+    return ''
+}
+
+const isMemberRow = (row: Record<string, any>) => {
+    return row?.type === 'member' || row?.type === 'unbound'
+}
+
+const rowClassName = ({ row }: { row: Record<string, any> }) => {
+    if (row?.type === 'unbound') {
+        return 'member-row member-row--unbound'
+    }
+    if (row?.type === 'member') {
+        return row.is_leader ? 'member-row member-row--leader' : 'member-row'
+    }
+    return ''
+}
+
 onMounted(async () => {
     await fetchOverview()
 })
@@ -672,6 +741,27 @@ onMounted(async () => {
     justify-content: space-between;
     align-items: center;
     gap: 12px;
+    flex-wrap: wrap;
+}
+
+.card-header-main {
+    display: flex;
+    align-items: baseline;
+    gap: 10px;
+}
+
+.card-header-tip {
+    display: flex;
+    align-items: center;
+    gap: 6px;
+    color: #909399;
+    font-size: 12px;
+}
+
+.card-title {
+    font-size: 15px;
+    font-weight: 600;
+    color: #1f2937;
 }
 
 .card-hint {
@@ -680,19 +770,93 @@ onMounted(async () => {
 }
 
 .dept-name-cell {
-    display: inline-block;
+    display: flex;
+    align-items: center;
+    flex-wrap: nowrap;
+    gap: 6px;
     max-width: 100%;
-    white-space: nowrap;
+    width: 100%;
+    line-height: 1.4;
+    overflow: hidden;
+}
+
+.entity-name {
+    flex: 1 1 0;
+    min-width: 0;
     overflow: hidden;
     text-overflow: ellipsis;
-    vertical-align: middle;
+    white-space: nowrap;
+    color: inherit;
+}
+
+.member-icon {
+    display: inline-flex;
+    align-items: center;
+    justify-content: center;
+    width: 22px;
+    height: 22px;
+    border-radius: 50%;
+    background: #e6f0ff;
+    color: #4a78ff;
+    font-size: 13px;
+    flex-shrink: 0;
+}
+
+.member-icon.is-leader {
+    background: #fff4e0;
+    color: #f59e0b;
+}
+
+.member-icon.is-unbound {
+    background: #fde8e8;
+    color: #ef4444;
+}
+
+.role-tag {
+    margin-left: 0;
+    flex-shrink: 0;
 }
 
 :deep(.dept-name-column .cell) {
     white-space: nowrap;
+    overflow: hidden;
+    text-overflow: clip;
+    display: flex;
+    align-items: center;
+}
+
+:deep(.member-row) td {
+    background-color: #fafbff !important;
+}
+
+:deep(.member-row--leader) td {
+    background-color: #fff8ec !important;
+}
+
+:deep(.member-row--leader .entity-name) {
+    color: #d97706;
+    font-weight: 600;
+}
+
+:deep(.member-row--unbound) td {
+    background-color: #fff5f5 !important;
+}
+
+:deep(.member-row--unbound .entity-name) {
+    color: #ef4444;
+    font-family: monospace;
+    font-size: 12px;
+}
+
+.stats-detail-card :deep(.el-card__body) {
+    padding-top: 0;
 }
 
 .stats-chart {
     height: 360px;
 }
+
+.stats-chart-wide {
+    height: 380px;
+}
 </style>
diff --git a/server/app/adminapi/logic/stats/ConversionLogic.php b/server/app/adminapi/logic/stats/ConversionLogic.php
index 1af6d006..44e04d70 100644
--- a/server/app/adminapi/logic/stats/ConversionLogic.php
+++ b/server/app/adminapi/logic/stats/ConversionLogic.php
@@ -125,6 +125,28 @@ class ConversionLogic
                 $adminToDeptIds
             );
 
+            $includeMembers = (int)($params['include_members'] ?? 1) === 1;
+            if ($includeMembers) {
+                $validDeptIds = array_values(array_filter(
+                    array_map('intval', array_keys($entities)),
+                    static fn (int $id): bool => $id > 0
+                ));
+                $memberRowsByDeptId = self::buildMemberRowsByDept(
+                    $startTimestamp,
+                    $endTimestamp,
+                    $startDate,
+                    $endDate,
+                    $mediaChannel,
+                    $mediaChannelCode,
+                    $restrictAccountCostByDept,
+                    $eligibleDeptIds,
+                    $adminToDeptIds,
+                    $validDeptIds,
+                    $globalAccountCost
+                );
+                $pagedRows = self::attachDeptMembers($pagedRows, $memberRowsByDeptId);
+            }
+
             $result = [
                 'dimension' => $dimension,
                 'date_range' => [$startDate, $endDate],
@@ -356,6 +378,11 @@ class ConversionLogic
 
     /**
      * @return array<string, mixed>
+     *
+     * 字段说明：
+     * - total_open_count / unreplied_count：预留字段，对应"总开口数 / 未回复数"。当前 IM
+     *   会话归档系统未上线，没有数据源可以填充，前端按 placeholder='—' 显示。等接入后
+     *   在 hydrateXxx 系列里追加 SQL 写入即可，无需调整下游 finalize / chart / summary。
      */
     private static function newEntityRow(int $id, string $name): array
     {
@@ -363,8 +390,8 @@ class ConversionLogic
             'id' => $id,
             'name' => $name,
             'add_fans_count' => 0,
-            'total_open_count' => 0,
-            'unreplied_count' => 0,
+            'total_open_count' => 0,   // TODO: 接入 IM 会话统计后回填
+            'unreplied_count' => 0,    // TODO: 接入 IM 会话统计后回填
             'paid_appointment_count' => 0,
             'free_appointment_count' => 0,
             'appointment_total_count' => 0,
@@ -403,10 +430,20 @@ class ConversionLogic
 
     /**
      * @return array<int, int[]>
+     *
+     * 返回 admin_id => [dept_id, ...]，每个 admin 的 dept_id 列表按 dept_id 升序排列
+     * （zyt_admin_dept 联合主键 admin_id+dept_id，无独立 id 列）。
+     * 当 admin 跨部门时，下游 mapEntityIds 只取列表中第一个落在当前 entityIds 内的部门，
+     * 避免同一笔加粉/挂号/接诊被多次累加到不同部门。
      */
     private static function loadAdminDeptMap(): array
     {
-        $rows = Db::name('admin_dept')->field('admin_id, dept_id')->select()->toArray();
+        $rows = Db::name('admin_dept')
+            ->field('admin_id, dept_id')
+            ->order('admin_id', 'asc')
+            ->order('dept_id', 'asc')
+            ->select()
+            ->toArray();
         $map = [];
         foreach ($rows as $row) {
             $adminId = (int)($row['admin_id'] ?? 0);
@@ -485,6 +522,14 @@ class ConversionLogic
         $filtered = [];
         foreach ($entities as $key => $entity) {
             $entityId = (int)($entity['id'] ?? 0);
+            // 虚拟桶（未绑定 admin / 未分配部门）不参与渠道-部门作用域过滤，
+            // 否则会丢失"未绑定 admin 的加粉"和"已绑定 admin 但无部门的加粉"统计。
+            if ($entityId === self::VIRTUAL_DEPT_UNBOUND_ADMIN_ID
+                || $entityId === self::VIRTUAL_DEPT_UNASSIGNED_ID
+            ) {
+                $filtered[$key] = $entity;
+                continue;
+            }
             if ($entityId <= 0) {
                 continue;
             }
@@ -826,6 +871,9 @@ class ConversionLogic
      * @param int[] $entityIds
      * @param array<int, int[]> $adminToDeptIds
      * @return int[]
+     *
+     * dept 维度下 admin 跨部门时，仅返回 admin_dept 中第一个落在当前 entityIds 内的部门
+     * （由 loadAdminDeptMap 排序决定），保证同一笔指标只累加到一个部门，避免重复计数。
      */
     private static function mapEntityIds(string $dimension, int $adminId, array $entityIds, array $adminToDeptIds): array
     {
@@ -842,7 +890,13 @@ class ConversionLogic
             return [];
         }
 
-        return array_values(array_filter($deptIds, static fn (int $deptId): bool => in_array($deptId, $entityIds, true)));
+        foreach ($deptIds as $deptId) {
+            if (in_array((int)$deptId, $entityIds, true)) {
+                return [(int)$deptId];
+            }
+        }
+
+        return [];
     }
 
     /**
@@ -1136,6 +1190,660 @@ class ConversionLogic
         return $node;
     }
 
+    /**
+     * 在部门树节点的 children 末尾追加该部门下属的成员明细行（不参与部门指标累加）。
+     *
+     * @param array<int, array<string, mixed>> $deptRows
+     * @param array<int, array<int, array<string, mixed>>> $memberRowsByDeptId
+     * @return array<int, array<string, mixed>>
+     */
+    private static function attachDeptMembers(array $deptRows, array $memberRowsByDeptId): array
+    {
+        foreach ($deptRows as &$node) {
+            $deptId = (int)($node['id'] ?? 0);
+            $children = $node['children'] ?? [];
+            if (!is_array($children)) {
+                $children = [];
+            }
+            if ($children !== []) {
+                $children = self::attachDeptMembers($children, $memberRowsByDeptId);
+            }
+            $members = $memberRowsByDeptId[$deptId] ?? [];
+            if ($members !== []) {
+                $children = array_merge($children, $members);
+            }
+            $node['children'] = $children;
+        }
+        unset($node);
+
+        return $deptRows;
+    }
+
+    /**
+     * 计算 dept 维度下每个部门下属成员（医助 / 医生）的明细行，并按 dept_id 分组返回。
+     * 成员节点的 id 使用 "M{adminId}_{deptId}" 形式以保证 row-key 唯一。
+     *
+     * @param int[] $validDeptIds 当前有效的 dept_id 集合（来自 dept 树构建后的 entities），
+     *                            用于过滤 admin_dept 表中残留的已删除部门关联，避免把成员
+     *                            挂到不存在的部门上、错过"未分配部门"虚拟桶。
+     * @param float $globalAccountCost 由调用方提前计算好的本期总账户消耗（zyt_account_cost SUM）。
+     *                                 -1 表示让本函数自行 hydrate；>= 0 时直接复用，避免重复 SQL。
+     * @return array<int, array<int, array<string, mixed>>> dept_id => [member_row, ...]
+     */
+    private static function buildMemberRowsByDept(
+        int $startTimestamp,
+        int $endTimestamp,
+        string $startDate,
+        string $endDate,
+        ?array $mediaChannel,
+        string $mediaChannelCode,
+        bool $restrictAccountCostByDept,
+        array $eligibleDeptIds,
+        array $adminToDeptIds,
+        array $validDeptIds = [],
+        float $globalAccountCost = -1.0
+    ): array
+    {
+        $assistantEntities = self::loadAdminEntities(2);
+        $doctorEntities = self::loadAdminEntities(1);
+
+        $assistantIds = array_keys($assistantEntities);
+        $doctorIds = array_keys($doctorEntities);
+
+        if ($assistantIds !== []) {
+            self::hydrateFanStats($assistantEntities, 'assistant', $assistantIds, $adminToDeptIds, $startTimestamp, $endTimestamp, $mediaChannel);
+            self::hydrateAppointmentStats($assistantEntities, 'assistant', $assistantIds, $adminToDeptIds, $startTimestamp, $endTimestamp, $startDate, $endDate, $mediaChannel);
+            self::hydrateOrderAndAmountStats($assistantEntities, 'assistant', $assistantIds, $adminToDeptIds, $startTimestamp, $endTimestamp, $mediaChannel);
+        }
+        if ($doctorIds !== []) {
+            self::hydrateFanStats($doctorEntities, 'doctor', $doctorIds, $adminToDeptIds, $startTimestamp, $endTimestamp, $mediaChannel);
+            self::hydrateAppointmentStats($doctorEntities, 'doctor', $doctorIds, $adminToDeptIds, $startTimestamp, $endTimestamp, $startDate, $endDate, $mediaChannel);
+            self::hydrateOrderAndAmountStats($doctorEntities, 'doctor', $doctorIds, $adminToDeptIds, $startTimestamp, $endTimestamp, $mediaChannel);
+        }
+
+        // 复用调用方传入的 global account cost；只有兜底未传时才回查一次（保留向后兼容）。
+        if ($globalAccountCost < 0) {
+            // 任选一个非空 entity 集合查一次即可——查询本身只与日期 / 渠道相关。
+            if ($assistantIds !== []) {
+                [$globalAccountCost] = self::hydrateAccountCostStats($assistantEntities, $startDate, $endDate, $mediaChannelCode);
+            } elseif ($doctorIds !== []) {
+                [$globalAccountCost] = self::hydrateAccountCostStats($doctorEntities, $startDate, $endDate, $mediaChannelCode);
+            } else {
+                $globalAccountCost = 0.0;
+            }
+        }
+
+        $combined = [];
+        foreach ($assistantEntities as $adminId => $entity) {
+            $entity['_role'] = '医助';
+            $combined[$adminId] = $entity;
+        }
+        foreach ($doctorEntities as $adminId => $entity) {
+            if (isset($combined[$adminId])) {
+                foreach (['add_fans_count', 'total_open_count', 'unreplied_count', 'paid_appointment_count', 'free_appointment_count', 'appointment_total_count', 'interview_count', 'completed_order_count'] as $intKey) {
+                    $combined[$adminId][$intKey] = (int)($combined[$adminId][$intKey] ?? 0) + (int)($entity[$intKey] ?? 0);
+                }
+                foreach (['business_order_amount', 'completed_order_amount'] as $moneyKey) {
+                    $combined[$adminId][$moneyKey] = round((float)($combined[$adminId][$moneyKey] ?? 0) + (float)($entity[$moneyKey] ?? 0), 2);
+                }
+                $combined[$adminId]['_role'] = '医助/医生';
+            } else {
+                $entity['_role'] = '医生';
+                $combined[$adminId] = $entity;
+            }
+        }
+
+        if ($combined === []) {
+            return [];
+        }
+
+        // $globalAccountCost 已经由调用方传入（或上面兜底查得），不再从 entities 中重复提取。
+        $globalAddFansCount = 0;
+        foreach ($combined as $entity) {
+            $globalAddFansCount += (int)($entity['add_fans_count'] ?? 0);
+        }
+
+        $leaderAdminByDept = self::loadDeptLeaderAdminMap($adminToDeptIds);
+        $validDeptIdSet = array_fill_keys(array_map('intval', $validDeptIds), true);
+
+        $memberRowsByDeptId = [];
+        foreach ($combined as $adminId => $entity) {
+            $adminIdInt = (int)$adminId;
+            if ($adminIdInt <= 0) {
+                continue;
+            }
+            if (!self::hasBusinessMetrics($entity)) {
+                continue;
+            }
+            $rawDeptIds = $adminToDeptIds[$adminIdInt] ?? [];
+            // 与 mapEntityIds 保持一致：admin 跨部门时只挂到 admin_dept 中第一个落在 valid 集合的部门，
+            // 避免同一 admin 在多个部门下重复出现，导致 dept 指标累加到 summary 时双倍计数。
+            $primaryDeptId = 0;
+            if ($validDeptIdSet === []) {
+                foreach ($rawDeptIds as $rawDeptId) {
+                    $candidate = (int)$rawDeptId;
+                    if ($candidate > 0) {
+                        $primaryDeptId = $candidate;
+                        break;
+                    }
+                }
+            } else {
+                foreach ($rawDeptIds as $rawDeptId) {
+                    $candidate = (int)$rawDeptId;
+                    if ($candidate > 0 && isset($validDeptIdSet[$candidate])) {
+                        $primaryDeptId = $candidate;
+                        break;
+                    }
+                }
+            }
+            if ($primaryDeptId <= 0) {
+                $row = self::finalizeAdminMemberRow(
+                    $entity,
+                    $globalAccountCost,
+                    $globalAddFansCount,
+                    $restrictAccountCostByDept,
+                    $eligibleDeptIds,
+                    $adminToDeptIds,
+                    (string)($entity['_role'] ?? ''),
+                    false,
+                    self::VIRTUAL_DEPT_UNASSIGNED_ID
+                );
+                $memberRowsByDeptId[self::VIRTUAL_DEPT_UNASSIGNED_ID][] = $row;
+                continue;
+            }
+            $isLeader = isset($leaderAdminByDept[$primaryDeptId]) && (int)$leaderAdminByDept[$primaryDeptId] === $adminIdInt;
+            $row = self::finalizeAdminMemberRow(
+                $entity,
+                $globalAccountCost,
+                $globalAddFansCount,
+                $restrictAccountCostByDept,
+                $eligibleDeptIds,
+                $adminToDeptIds,
+                (string)($entity['_role'] ?? ''),
+                $isLeader,
+                $primaryDeptId
+            );
+            $memberRowsByDeptId[$primaryDeptId][] = $row;
+        }
+
+        $unboundRows = self::buildUnboundFansRows($startTimestamp, $endTimestamp, $mediaChannel);
+        if ($unboundRows !== []) {
+            $memberRowsByDeptId[self::VIRTUAL_DEPT_UNBOUND_ADMIN_ID] = $unboundRows;
+        }
+
+        // 补充：dept 维度 hydrate 把任意角色的 admin 加粉都归到 -2 桶，
+        // 但 combined 仅含医助/医生角色 admin。此处把"非医助/医生"或"无 admin_role"
+        // 但有加粉事件的 admin 也挂到"未分配部门"虚拟桶下，避免 children 为空。
+        $assignedAdminIds = array_fill_keys(array_map('intval', array_keys($combined)), true);
+        $leftoverRows = self::buildLeftoverAdminRowsForUnassigned(
+            $startTimestamp,
+            $endTimestamp,
+            $mediaChannel,
+            $assignedAdminIds
+        );
+        if ($leftoverRows !== []) {
+            $existing = $memberRowsByDeptId[self::VIRTUAL_DEPT_UNASSIGNED_ID] ?? [];
+            $memberRowsByDeptId[self::VIRTUAL_DEPT_UNASSIGNED_ID] = array_merge($existing, $leftoverRows);
+        }
+
+        foreach ($memberRowsByDeptId as &$rows) {
+            usort($rows, static function (array $left, array $right): int {
+                $leaderCompare = ((int)($right['is_leader'] ?? 0)) <=> ((int)($left['is_leader'] ?? 0));
+                if ($leaderCompare !== 0) {
+                    return $leaderCompare;
+                }
+                $amountCompare = $right['completed_order_amount'] <=> $left['completed_order_amount'];
+                if ($amountCompare !== 0) {
+                    return $amountCompare;
+                }
+                $countCompare = $right['completed_order_count'] <=> $left['completed_order_count'];
+                if ($countCompare !== 0) {
+                    return $countCompare;
+                }
+
+                return $right['add_fans_count'] <=> $left['add_fans_count'];
+            });
+        }
+        unset($rows);
+
+        return $memberRowsByDeptId;
+    }
+
+    /**
+     * "未绑定后台账号"虚拟桶的展开行：从加粉事件中按企微 user_id 聚合，过滤掉已绑定 admin 的部分。
+     * 这些 user_id 没有对应的 admin 记录，因此只能展示加粉数。
+     *
+     * @return array<int, array<string, mixed>>
+     */
+    private static function buildUnboundFansRows(int $startTimestamp, int $endTimestamp, ?array $mediaChannel): array
+    {
+        $query = Db::name('qywx_external_contact_event')
+            ->alias('e')
+            ->leftJoin('admin a', 'a.work_wechat_userid = e.user_id AND a.delete_time IS NULL')
+            ->where('e.change_type', 'add_external_contact')
+            ->where('e.event_time', 'between', [$startTimestamp, $endTimestamp])
+            ->whereNull('a.id')
+            ->where('e.user_id', '<>', '')
+            ->fieldRaw('e.user_id, COUNT(*) AS add_fans_count')
+            ->group('e.user_id');
+
+        if ($mediaChannel !== null) {
+            $query->leftJoin('qywx_external_contact q', 'q.external_userid = e.external_userid');
+            MediaChannelService::applyFollowUsersChannelFilter($query, 'q.follow_users', $mediaChannel);
+        }
+
+        $rows = $query->select()->toArray();
+        if ($rows === []) {
+            return [];
+        }
+
+        $userIds = [];
+        foreach ($rows as $row) {
+            $userId = (string)($row['user_id'] ?? '');
+            if ($userId !== '') {
+                $userIds[$userId] = true;
+            }
+        }
+        $nameByUserId = self::resolveQywxUserNames(array_keys($userIds));
+
+        $result = [];
+        foreach ($rows as $row) {
+            $userId = (string)($row['user_id'] ?? '');
+            $addFansCount = (int)($row['add_fans_count'] ?? 0);
+            if ($userId === '' || $addFansCount <= 0) {
+                continue;
+            }
+            $resolvedName = $nameByUserId[$userId] ?? '';
+            $displayName = $resolvedName !== '' ? $resolvedName . '（' . $userId . '）' : $userId;
+            $memberRow = self::buildEmptyMemberRow(
+                'U_' . $userId,
+                $displayName,
+                'unbound',
+                '未绑定 admin'
+            );
+            $memberRow['add_fans_count'] = $addFansCount;
+            $result[] = $memberRow;
+        }
+
+        return $result;
+    }
+
+    /**
+     * "未分配部门"虚拟桶的补充行：把医助/医生主流程没覆盖到的 admin 也挂上。
+     * 适用场景：admin 有加粉事件、能匹配到 admin（即不属于"未绑定 admin"），
+     * 但因为他不是医助/医生（admin_role 不是 1/2，或没有 admin_role 记录）所以
+     * 不在 buildMemberRowsByDept 的主循环里。
+     *
+     * 这些 admin 的业务指标无法从医助/医生口径得出，因此仅展示加粉数。
+     *
+     * @param array<int, true> $assignedAdminIds 已挂过部门或 -2 桶的 admin_id 集合
+     * @return array<int, array<string, mixed>>
+     */
+    private static function buildLeftoverAdminRowsForUnassigned(
+        int $startTimestamp,
+        int $endTimestamp,
+        ?array $mediaChannel,
+        array $assignedAdminIds
+    ): array
+    {
+        $query = Db::name('qywx_external_contact_event')
+            ->alias('e')
+            ->join('admin a', 'a.work_wechat_userid = e.user_id AND a.delete_time IS NULL')
+            ->where('e.change_type', 'add_external_contact')
+            ->where('e.event_time', 'between', [$startTimestamp, $endTimestamp])
+            ->fieldRaw('a.id AS admin_id, a.name AS admin_name, COUNT(*) AS add_fans_count')
+            ->group('a.id, a.name');
+
+        if ($mediaChannel !== null) {
+            $query->leftJoin('qywx_external_contact q', 'q.external_userid = e.external_userid');
+            MediaChannelService::applyFollowUsersChannelFilter($query, 'q.follow_users', $mediaChannel);
+        }
+
+        $rows = $query->select()->toArray();
+        if ($rows === []) {
+            return [];
+        }
+
+        $result = [];
+        foreach ($rows as $row) {
+            $adminId = (int)($row['admin_id'] ?? 0);
+            $addFansCount = (int)($row['add_fans_count'] ?? 0);
+            if ($adminId <= 0 || $addFansCount <= 0) {
+                continue;
+            }
+            if (isset($assignedAdminIds[$adminId])) {
+                continue;
+            }
+            $name = trim((string)($row['admin_name'] ?? ''));
+            if ($name === '') {
+                $name = 'admin#' . $adminId;
+            }
+            $memberRow = self::buildEmptyMemberRow(
+                'M' . $adminId . '_' . self::VIRTUAL_DEPT_UNASSIGNED_ID,
+                $name,
+                'member',
+                '其他角色'
+            );
+            $memberRow['admin_id'] = $adminId;
+            $memberRow['add_fans_count'] = $addFansCount;
+            $result[] = $memberRow;
+        }
+
+        return $result;
+    }
+
+    /**
+     * 反查企微员工 user_id（如 CaoTaDuo）对应的中文名。
+     * 来源依次：admin 表（含已软删的，避免离职后丢失映射）→ qywx_external_contact.follow_users JSON 中的 remark 字段。
+     *
+     * @param string[] $userIds
+     * @return array<string, string>
+     */
+    private static function resolveQywxUserNames(array $userIds): array
+    {
+        $userIds = array_values(array_unique(array_filter($userIds, static fn (string $id): bool => $id !== '')));
+        if ($userIds === []) {
+            return [];
+        }
+
+        $result = [];
+
+        // admin 表（包含已软删账户）反查；company-side ALL admin 即使删除也保留 work_wechat_userid 映射可用。
+        $adminRows = Db::name('admin')
+            ->whereIn('work_wechat_userid', $userIds)
+            ->field('work_wechat_userid, name')
+            ->select()
+            ->toArray();
+        foreach ($adminRows as $row) {
+            $userId = (string)($row['work_wechat_userid'] ?? '');
+            $name = trim((string)($row['name'] ?? ''));
+            if ($userId === '' || $name === '' || isset($result[$userId])) {
+                continue;
+            }
+            $result[$userId] = $name;
+        }
+
+        $remaining = array_values(array_diff($userIds, array_keys($result)));
+        if ($remaining === []) {
+            return $result;
+        }
+
+        // 从 qywx_external_contact.follow_users JSON 的 remark/description 字段尽力反查。
+        $followRows = Db::name('qywx_external_contact')
+            ->whereNull('delete_time')
+            ->where('follow_users', 'like', '%' . $remaining[0] . '%')
+            ->limit(0)
+            ->field('follow_users')
+            ->select()
+            ->toArray();
+        if ($followRows === []) {
+            // 单条 LIKE 没命中再退化全表（量大时会慢，因此仅在极少数员工场景下兜底）。
+            $followRows = Db::name('qywx_external_contact')
+                ->whereNull('delete_time')
+                ->whereRaw('follow_users IS NOT NULL AND follow_users <> ""')
+                ->limit(2000)
+                ->field('follow_users')
+                ->select()
+                ->toArray();
+        }
+        $remainingMap = array_fill_keys($remaining, true);
+        foreach ($followRows as $row) {
+            if ($remainingMap === []) {
+                break;
+            }
+            $followUsers = json_decode((string)($row['follow_users'] ?? '[]'), true);
+            if (!is_array($followUsers)) {
+                continue;
+            }
+            foreach ($followUsers as $fu) {
+                if (!is_array($fu)) {
+                    continue;
+                }
+                $uid = trim((string)($fu['userid'] ?? ''));
+                if ($uid === '' || !isset($remainingMap[$uid])) {
+                    continue;
+                }
+                $name = trim((string)($fu['remark_corp_name'] ?? ''));
+                if ($name === '') {
+                    $name = trim((string)($fu['remark'] ?? ''));
+                }
+                if ($name === '') {
+                    $name = trim((string)($fu['description'] ?? ''));
+                }
+                if ($name !== '') {
+                    $result[$uid] = $name;
+                    unset($remainingMap[$uid]);
+                }
+            }
+        }
+
+        return $result;
+    }
+
+    /**
+     * 生成一个全字段为 0 的成员行模板（适用于"未绑定后台账号"等无业务关联的虚拟成员）。
+     *
+     * @return array<string, mixed>
+     */
+    private static function buildEmptyMemberRow(string $id, string $name, string $type, string $role): array
+    {
+        return [
+            'id' => $id,
+            'admin_id' => 0,
+            'name' => $name,
+            'type' => $type,
+            'role' => $role,
+            'is_leader' => false,
+            'add_fans_count' => 0,
+            'total_open_count' => 0,
+            'unreplied_count' => 0,
+            'paid_appointment_count' => 0,
+            'free_appointment_count' => 0,
+            'appointment_total_count' => 0,
+            'interview_count' => 0,
+            'completed_order_count' => 0,
+            'business_order_amount' => 0.0,
+            'completed_order_amount' => 0.0,
+            'account_cost' => 0.0,
+            'paid_appointment_rate' => 0.0,
+            'open_appointment_rate' => 0.0,
+            'interview_rate' => 0.0,
+            'receive_rate' => 0.0,
+            'interview_receive_rate' => 0.0,
+            'open_receive_rate' => 0.0,
+            'avg_unit_price' => 0.0,
+            'cash_cost' => 0.0,
+            'roi' => 0.0,
+            'children' => [],
+        ];
+    }
+
+    /**
+     * 单个成员行的指标 finalize（不进入 charts/summary，仅作为 dept 树展开后的展示节点）。
+     *
+     * @param array<string, mixed> $entity
+     * @return array<string, mixed>
+     */
+    private static function finalizeAdminMemberRow(
+        array $entity,
+        float $globalAccountCost,
+        int $globalAddFansCount,
+        bool $restrictAccountCostByDept,
+        array $eligibleDeptIds,
+        array $adminToDeptIds,
+        string $role,
+        bool $isLeader,
+        int $deptId
+    ): array
+    {
+        $adminId = (int)($entity['id'] ?? 0);
+        $paidAppointmentCount = (int)($entity['paid_appointment_count'] ?? 0);
+        $appointmentTotalCount = (int)($entity['appointment_total_count'] ?? 0);
+        $interviewCount = (int)($entity['interview_count'] ?? 0);
+        $addFansCount = (int)($entity['add_fans_count'] ?? 0);
+        $totalOpenCount = (int)($entity['total_open_count'] ?? 0);
+        $completedOrderCount = (int)($entity['completed_order_count'] ?? 0);
+        $businessOrderAmount = round((float)($entity['business_order_amount'] ?? 0), 2);
+        $completedOrderAmount = round((float)($entity['completed_order_amount'] ?? 0), 2);
+        $isEligibleForAccountCost = self::isAccountCostEligible('member', $entity, $restrictAccountCostByDept, $eligibleDeptIds, $adminToDeptIds);
+        $effectiveAccountCost = self::allocateAccountCost($globalAccountCost, $globalAddFansCount, $addFansCount, $isEligibleForAccountCost);
+
+        return [
+            'id' => 'M' . $adminId . '_' . $deptId,
+            'admin_id' => $adminId,
+            'name' => (string)($entity['name'] ?? ''),
+            'type' => 'member',
+            'role' => $role,
+            'is_leader' => $isLeader,
+            'add_fans_count' => $addFansCount,
+            'total_open_count' => $totalOpenCount,
+            'unreplied_count' => (int)($entity['unreplied_count'] ?? 0),
+            'paid_appointment_count' => $paidAppointmentCount,
+            'free_appointment_count' => max($appointmentTotalCount - $paidAppointmentCount, 0),
+            'appointment_total_count' => $appointmentTotalCount,
+            'interview_count' => $interviewCount,
+            'completed_order_count' => $completedOrderCount,
+            'business_order_amount' => $businessOrderAmount,
+            'completed_order_amount' => $completedOrderAmount,
+            'account_cost' => $effectiveAccountCost,
+            'paid_appointment_rate' => self::percent($paidAppointmentCount, $addFansCount),
+            'open_appointment_rate' => self::percent($paidAppointmentCount, $totalOpenCount),
+            'interview_rate' => self::percent($interviewCount, $appointmentTotalCount),
+            'receive_rate' => self::percent($completedOrderCount, $addFansCount),
+            'interview_receive_rate' => self::percent($completedOrderCount, $interviewCount),
+            'open_receive_rate' => self::percent($completedOrderCount, $totalOpenCount),
+            'avg_unit_price' => self::safeDivideMoney($completedOrderAmount, $completedOrderCount),
+            'cash_cost' => self::safeDivideMoney($effectiveAccountCost, $addFansCount),
+            'roi' => self::safeDivideRatio($completedOrderAmount, $effectiveAccountCost),
+            'children' => [],
+        ];
+    }
+
+    /**
+     * 部门 leader 字段（字符串 admin name）→ admin_id 映射，便于在成员列表中标记组长。
+     * 匹配策略（按优先级）：
+     *  1. 仅在该部门下属成员（admin_dept 关联）中找候选，避免跨部门误命中；
+     *  2. 归一化字符串（去空格、去括号注释、去常见职务后缀）后做完全相等；
+     *  3. 退化为包含匹配（dept.leader 字符串包含 admin.name 或反向）。
+     *
+     * @param array<int, int[]> $adminToDeptIds admin_id => [dept_id, ...]
+     * @return array<int, int> dept_id => admin_id
+     */
+    private static function loadDeptLeaderAdminMap(array $adminToDeptIds): array
+    {
+        $deptRows = Db::name('dept')
+            ->whereNull('delete_time')
+            ->field('id, leader')
+            ->select()
+            ->toArray();
+
+        $leaderByDept = [];
+        foreach ($deptRows as $row) {
+            $deptId = (int)($row['id'] ?? 0);
+            $leader = self::normalizeLeaderName((string)($row['leader'] ?? ''));
+            if ($deptId <= 0 || $leader === '') {
+                continue;
+            }
+            $leaderByDept[$deptId] = $leader;
+        }
+        if ($leaderByDept === []) {
+            return [];
+        }
+
+        $deptToAdmins = [];
+        foreach ($adminToDeptIds as $adminId => $deptIds) {
+            $adminIdInt = (int)$adminId;
+            if ($adminIdInt <= 0) {
+                continue;
+            }
+            foreach ($deptIds as $deptId) {
+                $deptToAdmins[(int)$deptId][] = $adminIdInt;
+            }
+        }
+
+        $candidateAdminIds = [];
+        foreach (array_keys($leaderByDept) as $deptId) {
+            foreach ($deptToAdmins[$deptId] ?? [] as $aid) {
+                $candidateAdminIds[$aid] = $aid;
+            }
+        }
+        if ($candidateAdminIds === []) {
+            return [];
+        }
+
+        $adminNames = Db::name('admin')
+            ->whereNull('delete_time')
+            ->whereIn('id', array_values($candidateAdminIds))
+            ->column('name', 'id');
+
+        $result = [];
+        foreach ($leaderByDept as $deptId => $leaderName) {
+            $candidates = $deptToAdmins[$deptId] ?? [];
+            if ($candidates === []) {
+                continue;
+            }
+
+            $normalized = [];
+            foreach ($candidates as $aid) {
+                $rawName = (string)($adminNames[$aid] ?? '');
+                $normName = self::normalizeLeaderName($rawName);
+                if ($normName === '') {
+                    continue;
+                }
+                $normalized[$aid] = $normName;
+            }
+            if ($normalized === []) {
+                continue;
+            }
+
+            $matched = null;
+            foreach ($normalized as $aid => $nm) {
+                if ($nm === $leaderName) {
+                    $matched = $aid;
+                    break;
+                }
+            }
+            if ($matched === null) {
+                foreach ($normalized as $aid => $nm) {
+                    if (mb_strlen($nm) >= 2 && (mb_strpos($leaderName, $nm) !== false || mb_strpos($nm, $leaderName) !== false)) {
+                        $matched = $aid;
+                        break;
+                    }
+                }
+            }
+            if ($matched !== null) {
+                $result[$deptId] = (int)$matched;
+            }
+        }
+
+        return $result;
+    }
+
+    /**
+     * 规范化用于姓名匹配的字符串：去空格 / 全角空格 / 中英文括号注释 / 常见职务后缀。
+     */
+    private static function normalizeLeaderName(string $raw): string
+    {
+        $value = trim($raw);
+        if ($value === '') {
+            return '';
+        }
+        // 去括号及其内部说明（中英文括号）
+        $value = preg_replace('/[（(][^）)]*[）)]/u', '', $value) ?? $value;
+        // 去全部空白（含全角空格）
+        $value = preg_replace('/[\s\x{3000}]+/u', '', $value) ?? $value;
+        // 去常见职务后缀
+        $suffixes = ['组长', '负责人', '主管', '主任', '医师', '医生', '医助', '老师'];
+        foreach ($suffixes as $suffix) {
+            $len = mb_strlen($suffix);
+            while (mb_strlen($value) > $len && mb_substr($value, -$len) === $suffix) {
+                $value = mb_substr($value, 0, mb_strlen($value) - $len);
+            }
+        }
+
+        return trim($value);
+    }
+
     /**
      * @param array<int, array<string, mixed>> $rows
      * @return array<string, mixed>